Quality Assurance Tester

Who We Are
NC is a premiere digital entertainment company and global publisher with worldwide locations and more than 4,000 employees focused on bringing extraordinary games to life for millions of fans around the world. Established in 1997 and headquartered in Seoul, South Korea, we quickly became a key leader in online games. Best known for critically acclaimed franchises including Lineage, Aion, Guild Wars, and Blade & Soul, NC is also one of the world’s top mobile developers with Lineage 2M occupying the #1 grossing revenue slot on Google Play. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same. Our culture is innovative, creative, collaborative, and impactful, and we are passionate about creating the best gaming experiences for our players.

Job Summary

As a QA Tester your duties and responsibilities may include, but are not limited to; assisting navigating a specialized team for specific content, creating test plans, compiling bugs for reports, or testing specific features independently. Reviewing documentation from Devs and providing feedback as well as knowledge transfer to other teams. Communicating status to PD/Dev teams as well as Management and working with a cross functional team that spans multiple organizations and locations. You will also be responsible for triaging and regressing bugs and helping triage bugs entered by an outsource QA team.

Essential Job Functions
The following section contains key work that will be performed. NCSOFT is a dynamic organization, and the environment can be fluid. Roles and responsibilities can often be expanded to accommodate changing business conditions and objectives. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed.

· Strong familiarity with PC MMO products and/or Third Person Shooters

· Familiarity with Console testing

· Using established methods, test games for ease of use, reliability, consistency, and ensure absence of defects

· Create and execute functionality test plans and checklists as assigned up to and including;

o Game systems (UI/Combat/Questing/Store/tools etc.)

o Platform systems (Account/Login/Fraud/Tools

o Web systems (Marketing Sites/Newsletters/Web Shops etc.)

· Log and regress all defects found during testing into the appropriate defect tracking software

· Provide clear and detailed written reports of bugs and repro steps to the development team

· Bring serious defects to the attention of QA Leadership and/or PD

· Work on multiple, complex tasks at the same time and be accountable for completion

· Review documentation, provide feedback and edits where appropriate

· Investigate defects fully when given little data

· Help the Manager/Lead monitor Outsource resources and identify gaps

· Main point of contact for all QA issues relating to assigned project(s)

Qualifications/Skills Sets
This section contains competencies and qualifications directly related to successful job performance. The categories are broad, reflecting minimum requirements in the context of the scope of the job. The following is not intended to be an exhaustive list of all possible requirements, nor does it include general competencies/expectations/skills that are universally applicable to office work.

· Strong attention to detail

· Ability to work independently with little direction or supervision

· Excellent written and verbal communication skills

· Able to multi-task and work successfully under tight deadlines

· Computer proficiency, especially in relation to video games

· Working knowledge of Microsoft Office

· Interested in and comfortable with MMO gaming

· Working knowledge of Jira or comparable defect management software

· Troubleshooting complex game systems

Education & Experience
What education, specialized training, is required to perform this job? How many years of directly related experience are required for the job? Can additional experience or education be substituted for all or part of requirement?

· High school diploma or an equivalent combination of education, training, and experience

· 2+ years of experience with software QA testing, preferably PC MMO or FPS QA testing

o Note a mix of ISTQB and other Certifications coupled with relevant experience may be substituted/considered

o Console experience is also a plus

· Demonstrated knowledge of working with others from cross functional teams