Certified Rehabilitation Counselor

Description and Requirements On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal – it’s what we do, one conversation at a time. The Team You Will Join On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal – it’s what we do, one conversation at a time. The Opportunity In partnership with our Claims organization, the Vocational Rehabilitation Consultant leverages specialized vocational rehabilitation expertise to evaluate claimants’ functional capacities, employability, and return-to-work potential. The consultant develops, coordinates, and facilitates individualized rehabilitation and return-to-work plans that promote recovery, support vocational goals, and achieve optimal return to work outcomes. Training - 8 - 10 weeks, M-F virtual (8 - 4pm) EST Shift: 8 hour day + 1/2 hour lunch. Start time flexible from 7 - 9am EST. Start Date: 09/28/2026 Key Responsibilities Coach Claims Specialists on early identification of disability rehabilitation candidates. Manage assigned caseload of complex return to work cases. Apply specialized vocational training and knowledge to the assessment of cases. Act as a resource on vocational and return to work issues. Conduct complex research, review and analysis of work and education history, functional capacity and employability within the context of the Short Term or Long Term Disability plans by completing employability assessments / transferable skills analyses. Provide recommendations regarding claimants’ potential to return to work with or without accommodations. Provide return-to-work solutions through job modifications and accommodations. Engage claimants, health care providers and employers in return to work potential and planning. Collaborate with rehabilitation facilities, job placement services and state agencies to develop appropriate and timely turn to work plans. Monitor the services of vocational rehabilitation vendors to ensure compliance with agreed upon services, quality and timeliness standards. Develop goal-focused rehabilitation plans utilizing the return to work hierarchy. Assess training needs and create, author and present vocational training to claim and business partner associates. Required Qualifications 3-5+ years of Vocational Rehabilitation experience Master’s degree in Vocational Rehabilitation or similar Master’s degree CRC - Certified Rehabilitation Counselor Demonstrate proficient knowledge of computer systems Strong written and verbal communications skill Ability to build strong relationships Preferred Qualifications Prior disability insurance experience Prior experience conducting employability assessments Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is $72,000 - $80,169. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short‑and‑long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. #J-18808-Ljbffr