Product Support Engineer

Sunbird ( an established leader in Data Center Infrastructure Management, is looking for a Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM. Essential Duties And Responsibilities Trouble shoot field issues to reproduce and, when possible, identify the root cause Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems Provide clear and timely communication to keep all relevant parties informed Document information and transfer knowledge so that fewer issues are escalated from TS to engineering Lead internal and customer-facing calls as needed Requirement / Qualifications BS/MS degree in Computer Science or a related subject or equivalent experience Good oral and written communication, and interpersonal skills Ability to adapt, multi-task, and manage changing priorities Self-motivated, ability to learn and apply new skills quickly Desired Knowledge And Skills Knowledge of the data center domain and DCIM tools Working experience with Linux based environments (RHEL/Rocky preferred) Java, ANSI SQL, and general programming skills Experienced in using PostgreSQL, Jira, or GitHub Experience with virtualization (e.g., VMware, Nutanix, docker) Scripting skills (e.g., shell scripts, Ruby, Python, Perl) Why Sunbird We are all about delighting our clients and live/breathe the end client/user experience We believe in collaboration, teamwork, creativity and taking initiative #J-18808-Ljbffr