Business Operations Manager / People Manager

Legal Operations Practice Group Manager

The Legal Operations Practice Group Manager is accountable for the day-to-day management and oversight of assigned attorney practice groups. This key leadership role drives operational excellence, compliance and business growth leading teams through change, and fostering a culture of collaboration, accountability, and continuous improvement. This position requires exceptional leadership skills, communication, relationship-building, and analytical skills, as well as the ability to inspire and develop others.

Essential Job Functions:

• Manage productivity and oversee timekeeper performance to optimize resource allocation and support operational goals.
• Conduct regular capacity assessments and case list reviews to support effective work allocation and staffing decisions.
• Partner with the Audit team to monitor and enhance case quality, ensuring adherence to firm standards and compliance requirements.
• Support adherence to compliance, including Outside Counsel Guidelines (OCG) for billings and status reporting, draft bill reviews, and budget completion.
• Analyze attorney performance data to identify skill gaps and training needs; then address those gaps through individualized coaching or by leveraging firm-wide resources.
• Facilitate effective practice group communications, including meetings, updates, and dissemination of key information.
• Cultivate trust and collaboration across practice groups and with administrative leaders, attorneys, and external partners.
• Lead teams through organizational change, process optimization, and technology adoption, fostering a culture of adaptability and innovation.
• Business representative for procurement, development, implementation, and optimization for any attorney-facing technology platforms (e.g., case management/matter management, knowledge management, CRM, document management, etc.).
• Participate in the development and execution of the firm's strategic and business plans.

Experience/Requirements:

• 5+ years management experience with demonstrated ability to lead, inspire, and develop high-performing teams.
• Proven experience managing change, building cross-functional relationships, and communicating effectively with diverse stakeholders.
• Strong analytical, decision-making, and conflict resolution skills.
• Experienced working knowledge and abilities with project management, change management, and process improvement.
• 4‐year degree required
• 5 years' progressive expertise in related area required; experience leading company‐wide initiatives within a multi‐office setting, preferably in a professional services firm environment.
• Working knowledge of Word, Outlook, Power Point and Excel required; experience in SharePoint and/or Power BI an asset.