Director of Parking Operations and Campus Access Management (POCAM)

Posting Details

Position Information
Position Number
012402

Functional Title
Director of Parking Operations and Campus Access Management (POCAM)

Position Type
Administration - Staff

Position Eclass
EP - EHRA 12 mo leave earning

University Information
Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit
Campus Enterprises is dedicated to providing service excellence, delivering a high-quality experience to the campus community, enriching the student experience, and supporting student success. The division includes several units: Dining, Bookstore, Mail Services, Spartan Card, Vending, Parking, Transportation, Sustainability, and Real Estate. It comprises over 350 full-time and contracted services staff and has an annual operating budget of approximately $30 million.

POCAM oversees the University's parking and transportation resources, ensuring campus access for the community, visitors, and guests. As a receipts-supported auxiliary within Campus Enterprises, POCAM is responsible for:

• Issuing permits for students, employees, and visitors
• Managing event parking
• Promoting a culture of parking compliance
• Providing transit services to the campus community
• Overseeing alternative transportation options
• Implementing Transportation Demand Management strategies

POCAM manages and maintains over 8,000 parking spaces across four parking decks, approximately 80 surface lots, and a fleet of more than 20 buses. As a customer service-driven department, POCAM is committed to meeting the transit needs of the campus community and ensuring a safe and orderly parking environment through enforcing parking rules and regulations.

Position Summary
The Director of POCAM manages the development, operations, and facilities of the University's parking and transportation programs, reporting directly to the Associate Vice Chancellor for Campus Enterprises. The Director oversees all aspects and activities of the POCAM department, providing organizational leadership, fiscal oversight, strategic planning, operational implementation, business management, and policy development. Additionally, the Director identifies departmental performance goals and objectives that align with the institution's strategic plan and activates plans to achieve these goals.

The role also involves developing and implementing long-range renovation and equipment replacement plans, recommending capital budget planning, and managing capital assets. Personnel management is another key function, including hiring, supervision, evaluation, and professional development for staff. As a member of Campus Enterprises' leadership team, the Director engages in strategic planning and initiatives for Campus Enterprises and the division of Finance and Administration. Furthermore, the Director participates in University committees and working groups as a representative of the department or division.

Minimum Qualifications

• A bachelor's degree in an appropriate area of specialization plus 8 years of relevant professional experience or a master's degree or higher in a relevant area of study plus 6 years of relevant professional experience.

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

• Certified Auxiliary Services Professional (CASP) through the National Association of College Auxiliary Services (NACAS) or certified Parking, Transportation & Mobility Professional (PTMP) through the International Parking & Mobility Institute (IPMI)
• Experience in:
  • Creating and managing complex budgets
  • Transportation Demand Management (TDM) planning and operations
  • Sustainability initiatives in relation to parking and transportation operations
  • Analyzing operational and budget data and making data-informed decisions
  
  

Special Instructions to Applicants

Recruitment Range
$85,000 - $90,000

Org #-Department
Parking Services - 57701

Job Open Date
05/22/2026

For Best Consideration Date

Job Close Date

Open Until Filled
Yes

FTE
1.000

Type of Appointment
Permanent

If time-limited, please specify end date for appointment.

Number of Months per Year
12

FLSA
Exempt