Medical Receptionist

Job Description

Job Description

Job Title: Medical Receptionist

Schedule/Shift: Fulltime (40 hours), 5 days a week 8:00 am - 4:00 pm, rotating over 7 days of the week.

• Will have to work Holidays if scheduled (can switch with someone)

Location: Onsite in New Haven, CT 06511

Pay: $28.43/hr

Summary: As a member of the Clinical Reception Team, the Clinical Receptionist provides seamless, coordinated and compassionate care at every patient encounter. The position provides coverage primarily to the Acute Care department and support to other clinical areas based on operational need. Additional responsibilities include:

• Answer phones, greet patients and visitors and schedule appointments.
• Serve as a source of information to patients on policies, procedures and office activities.
• Monitor daily appointment access in order to ensure that appointments are scheduled in accordance with section guidelines.
• Make adjustments as necessary. Initiate and direct reception staff in rescheduling activities, assisting in that process as necessary.
• Schedule appointments in the Epic clinical system.
• Monitor and assist in the support of timely completion of all reception tasking, both through Epic and via MyChart requests and messages.
• Collaborate with management and clinical leadership around best practices and workflow. Provide assistance with complex patient scheduling needs, and coordinate follow up appointments as necessary. Gather, compile and record data. Create reports and summarize findings.

Responsibilities:

• Answer incoming phone calls, assess urgency, and direct callers to the appropriate person or department.
• Escalate urgent patient needs directly to physicians or nursing staff.
• Assist other receptionists with screening and managing patient calls.
• Provide information regarding departmental policies, procedures, insurance, and available services.
• Assist patients with completing required forms and documentation.
• Develop and maintain monthly provider schedules and clinic calendars.
• Adjust provider schedules to accommodate time off, additional patients, hospital emergencies, and last-minute provider call-outs.
• Create patient rescheduling lists when providers are unavailable.
• Schedule patient appointments and resolve scheduling conflicts.
• Notify patients of appointment changes and cancellations, prioritizing urgent rescheduling needs.
• Schedule patients for clinical research studies when applicable.
• Greet and assist patients and visitors, identifying their needs and directing them appropriately.
• Update patient information, verify insurance coverage, and track referrals.
• Complete patient encounter forms and process fee-for-service payments.
• Schedule diagnostic testing and specialized appointments at hospitals and other medical facilities.
• Ensure patients receive the necessary paperwork and instructions for scheduled procedures.
• Coordinate surgical scheduling, including pre-operative and post-operative appointments and lab work.
• Obtain and distribute required surgical documentation and track completion.
• Manage and coordinate changes to surgical schedules.

Required Skills:

• Excellent interpersonal, verbal, and written communication skills.
• Strong customer service skills and ability to work effectively with all levels of staff.
• Ability to interact professionally and respectfully with a diverse patient population.
• Strong critical thinking and independent decision-making skills.
• Ability to troubleshoot, resolve patient concerns, and exercise sound judgment.
• Exceptional attention to detail and organizational skills.
• Flexibility to work across multiple clinical areas as needed.
• Strong active listening skills to assess patient needs and direct callers to appropriate resources.
• Excellent written communication, including spelling, grammar, punctuation, and proofreading.
• Ability to handle high-volume phone calls and relay accurate, detailed messages.
• Proven ability to multitask and meet performance expectations in a fast-paced, high-pressure environment.
• Experience scheduling appointments within an electronic medical record (EMR), preferably Epic.
• Demonstrated record of excellent attendance, punctuality, and reliability.

Preferred Skills: Proficiency in Epic. Proven experience in a medlcal/clinlcal setting scheduling appointments.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

\nCompany Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?