Customer Support Administrator

Customer Support Administrator

Location: Bridgeton, MO

Industry: Construction

Pay: $42,000$44,000 annually

Addison Group is partnering with a manufacturing client seeking a detail-oriented and customer-focused Customer Support Administrator to join their growing team. This company values a laid-back, collaborative environment where employees can thrive.

Job Description

The Customer Support Administrator will serve as the first point of contact for customers, handling inquiries, coordinating with sales representatives, and managing administrative tasks. This role is ideal for a tech-savvy, organized individual who excels in customer service and enjoys working in a casual, team-oriented setting.

Key Responsibilities

• Respond to customer inquiries via phone, email, and walk-ins, ensuring excellent service.
• Handle warranty issues and follow up with past customers to assess satisfaction with completed projects (e.g., roofing, windows).
• Schedule appointments for sales representatives and assist in coordinating final project measurements with clients.
• Manage warranty claims, maintain clear documentation, and ensure timely resolutions.
• Record customer needs and relay information to the sales team for follow-up.
• Order supplies for projects and maintain data accuracy during the companys transition to paperless systems.
• Support team operations by collaborating with internal departments to streamline communication.

Qualifications

• Education: High school diploma or equivalent required; college coursework preferred.
• Experience: 12 years in customer service or administrative roles; experience in industries such as HVAC, lawn services, or home improvement preferred.
• Technical Skills:
  • Proficient in MS Office (Excel required; QuickBooks experience is a plus).
  • Strong data entry skills and comfort working with computer systems.

Perks

• Casual and relaxed work environment.
• Company swag provided.
• Catered lunches every other Friday.
• Opportunities for team-building events, including sports tickets.
• Great company benefits, 401k matching.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.