Veterinary Client Experience Representative Specialty & Emergency

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists create a collaborative environment where you can work alongside like-minded caring professionals. If youre passionate about veterinary medicine this is your chance to thrive in a dynamic high-quality setting.

At Veritas Veterinary Partners our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals aligning with your unique goals and medical standards. Veritas founded by Thomas Scavelli DVM DACVS is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care we bring together highly trained veterinarians technicians and teammates committed to our patients well-being.

We believe in Truth in Medicine and Trust in Partnerships ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Title: Client Experience Representative - Internal Medicine and Emergnecy
Schedule: Four 10-hour shifts rotating schedule to include weekends
Location: 2965 Edinger Avenue Tustin CA 92780
Salary: $21.00 - $29.00 per hour

As part of the hiring process candidates that pass our initial review will be invited to complete a brief introductory interview through our AI-enabled assistant BrightHire. This initial conversation helps us learn more about your experience career goals and interests while allowing our team to review candidates more efficiently. Rest assured the interview is only the first step in the process. Your responses will be personally reviewed by a member of our Recruiting Team before any hiring decisions are made.

Position Summary

Veritas Veterinary Partners is seeking two warm professional and highly organized Client Experience Representative to serve as the face of a partner hospital. The two departments we are hiring for include: Internal Medicine and Emergency The client experience representative is the first person clients encounter and the last they see before leaving making this role central to how Veritas Veterinary Partners is perceived and experienced.

This position operates at the front desk and is responsible for delivering exceptional in-person and phone-based client service managing billing and payment processes and supporting all aspects of the client journey from arrival through departure.

Essential Duties and Responsibilities

Client Arrival and Check-In

• Greet clients and patients warmly upon arrival creating a welcoming and reassuring first impression in what is often a stressful situation.
• Complete accurate check-in processes including verifying client and patient information confirming appointment details and notifying clinical teams of patient arrival.
• Manage the reception area and waiting room communicating wait time updates to clients proactively and with empathy.
• Answer incoming phone calls promptly and professionally routing calls taking messages and providing information within scope.
• Maintain an organized and professional front desk environment throughout the shift.

Financial Transactions and Billing

• Present financial estimates clearly and with compassion ensuring clients understand charges associated with their pets care.
• Process payments accurately using approved payment methods including credit debit CareCredit and payment plans.
• Reconcile end-of-shift transactions and report discrepancies to the supervisor or manager.
• Provide clients with information about payment options and direct complex financial questions to the financial liaison or supervisor.
• Maintain accurate client account information within the practice management system.

Discharge and Follow-Up

• Coordinate client discharge by ensuring all paperwork prescriptions and discharge instructions are complete and clearly communicated.
• Schedule follow-up appointments and referrals as directed by the clinical team.
• Reinforce key discharge instructions with clients in plain accessible language ensuring they leave with a clear understanding of home care expectations medication schedules and when to seek follow-up care.
• Send appointment reminders follow-up communications and client satisfaction outreach as directed.
• Document all client interactions and transactions accurately in ezyVet or other designated systems.
• Contribute to a collaborative team culture by remaining open to feedback and coaching and supporting teammates to deliver a consistent and exceptional client experience.

Qualifications

Preferred

• Minimum one year of experience in a client-facing customer service or reception role in a professional environment.
• Strong interpersonal and verbal communication skills with a warm and professional demeanor.
• Ability to manage multiple tasks simultaneously in a high-volume fast-paced environment.
• Basic proficiency with computer systems scheduling platforms and point-of-sale or billing software.
• Reliability punctuality and a consistent professional presence at the front desk.

Preferred

• Experience in a veterinary human health care or similarly client-intensive service environment.
• Familiarity with ezyVet Impromed AVImark or similar practice management software.
• Background in hospitality luxury service or patient-facing health care reception.
• Experience processing payments presenting financial estimates or working with CareCredit or similar financing products.

Our CIRCLE Values

At Veritas Veterinary Partners we harness the hearts minds and effort of our teammates united in our CIRCLE of Core Values to help us unlock our full potential.

• Compassion We lead with heart in every interaction. For our patients this means attentive care. For clients it means guiding them with understanding. For each other it means creating a culture founded on respect and trust.
• Integrity We always do whats right. Through accountability honesty and transparency we uphold the highest ethical and medical standards and honor the trust placed in us in every decision.
• Respect The best outcomes come from working together with heart and valuing every perspective. By honoring each others expertise we create an environment where collaboration thrives and ideas emerge at every level.
• Community We harness the strengths of our people to build a culture where everyone is seen heard and valued. This unity fosters trust across teams and assures clients their pets are cared for by one team.
• Leadership We set the standard for exceptional care by combining sharp minds medical expertise and compassion. Through best-in-class tools collaboration and a growth mindset we uphold our role as leaders in specialty and emergency veterinary care.
• Evolution We stay curious adaptable and seek ways to elevate patient care. By committing to a growth mindset and supporting each other we unlock the fullest potential of individuals teams and our organization.

Work Environment

This position is onsite full-time at a partner hospital. The role is based at the front desk and requires extended periods of standing and sitting frequent in-person and phone interaction with clients and the ability to remain composed in high-volume and emotionally charged situations.

The client experience representative will regularly interact with clients in varying states of stress grief or urgency related to their pets and must consistently model calm empathetic professionalism. Exposure to clinical noise animal handling near reception areas and emergency arrivals is expected. Hours include evenings weekends and holidays consistent with hospital operating hours.

Benefits

We are committed to supporting the wellbeing growth and longterm success of our team:

• Medical dental vision and life insurance options
• 401(k) with company match
• Employerpaid basic life insurance with optional addon policies
• Paid time off and sick pay
• Uniform allowance
• Continuing education support for licensed staff
• Career development and advancement within specialty departments
• Employee referral bonus program
• Employee discounts and insurance perks
• Mental health and wellness support resources (including Talkspace)

Base Pay

$21 - $29 USD

Veritas Veterinary Partners is an equal opportunity accordance with the requirements of all applicable federal state and local laws we welcome and encourage diversity in the workplace regardless of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other legally protected must be authorized to work in the U.S. All current positions require the ability to speak read and write English proficiently. Additional fluency in other languages is preferred but not required.

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Required Experience:

Unclear Seniority