Customer Service Coordinator

Customer Service Coordinator

Report To: Customer Service Manager

Department Hours: 7:00 am – 4:30 pm

Mission Statement:

To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.

Position Summary:

The Customer Service Coordinator will work closely with established customers to resolve issues that arise on installed TTX Systems and fulfill orders for general system maintenance and upkeep. Utilizing resources in Engineering, the CSC will determine parts that need to be ordered or fabricated, set up spare parts list, manage warranty issues, and outstanding credit issues.

General Responsibilities:

• Field calls from established customers and assist in resolving equipment problems and fulfilling spare parts orders
• Prepare quotes and get pricing and delivery dates from vendors
• Follow-up on quotes to customers
• Enter customer orders in Encompix and generate pick tickets/shipping paperwork
• Gather necessary drawings from Engineering of parts that need to be manufactured
• Create and release shop orders and monitor fabrication of parts
• Create and maintain customer files
• Work with vendors to resolve warranty issues and outstanding credits
• Develop spare parts list for customers by working with Purchasing and Engineering
• Make determination on warranty's
• Pull completed orders and route information to Accounting for billing
• Gather cost information for service work and generate paperwork for accounting to prepare invoice

Requirements:

• Strong mechanical aptitude
• Experience working with blueprints in a manufacturing environment
• Full understanding of Microsoft Word, Excel and Outlook required
• Superior verbal and written communication skills
• Ability to maintain meticulous organization while multi-tasking is a must
• Previous sales experience is a plus
• Customer focused attitude is a must
• High school diploma required