Connected Customer Supervisor Key Carrier

Pay Range $19.25 - $36.95 Purpose The Connected Customer Supervisor – Key Carrier is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e‑commerce support, in addition to providing customers with an exceptional shopping experience. This position will also support with opening and closing the store and perform select managerial duties as necessary. Successful connected customer supervisors are: team builders, customer service champions, detail oriented and highly organized, and excellent communication and listening skills. Minimum Eligibility Requirements Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience. High school diploma and/or GED. Minimum of 2 years of computer experience in a work environment. Essential Job Functions Available to open and/or close the store in an effective manner. Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening/closing procedures. Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions. Complete the opening safety walk and all lift equipment inspections prior to store opening. Lead morning huddles, execute Power Hours and function as a CARE Manager. Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store. Demonstrate a thorough understanding and compliance of all customer service‑related standard operating procedures (cashiering, credit and close‑out). Lead inventory management and accuracy throughout the store. Process customer refunds and exchanges according to established guidelines. Oversee signage updates and price changes for store SKU’s. Assist customers with product selection and answer product related questions. Partner with management to determine which products need SKUs, price changes and need to be returned. Research all inventory‑related discrepancies and make appropriate adjustments in the inventory tracking system. Review shipping and receiving documents for accuracy. Audit reports including inventory control, return of sale, and void reports. Monitor incoming and outgoing truck logs. Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager. Create and maintain store signage and pricing using Tags‑On‑Demand (TOD) mobile printing station. Return products to the correct in‑store location after customer merchandise returns. Clean and stock products according to Floor & Decor’s standards. Serve as the point of contact for e‑commerce team members regarding inventory availability in the store. Supervise inventory movement within the store. Working Conditions (travel & environment) While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Potential car travel to other stores for support. Flexible hours to fit around your schedule. On‑the‑job training. Physical/Sensory Requirements Ability to lift 25 pounds or more on a consistent basis. Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Benefits & Rewards Bonus opportunities & career advancement opportunities at every level. Programs that help you reach your financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program. Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria). Work‑life balance, including paid vacation and sick time for eligible associates, paid holidays plus a personal holiday, paid Volunteer Time Off that starts on Day 1. Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, citizenship or any protected category. This policy applies to all areas of employment, including recruitment, selection, training, compensation and benefits. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Store Hours Monday – Friday: 7:00 AM – 8:00 PM Saturday: 8:00 AM – 7:00 PM Sunday: 10:00 AM – 6:00 PM Pickup Hours Monday – Friday: 7:00 AM – 7:00 PM Saturday: 8:00 AM – 7:00 PM Sunday: 10:00 AM – 6:00 PM Notice This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. #J-18808-Ljbffr Floor & Decor Holdings Inc.