Customer Service Representative

Customer Service RepresentativeDental Crafters Network believes in delivering an outstanding experience in every interaction. As a Customer Service Representative, you'll be one of the first voices our clients hear—providing support, guidance, and a bit of creative problem-solving along the way.This role is perfect for someone who enjoys helping others, loves building connections, and naturally offers helpful suggestions and solutions. You'll coordinate cases, provide top-tier support, and help clients get the most out of working with us.Specific duties and responsibilities:Provide friendly, efficient service to doctors and office staff via phone and emailListen for opportunities to offer helpful products or services that align with client needsCoordinate patient appointments for custom shade/stain or CT scansSchedule pickups with shipping couriers and communicate timing with clientsReceive and process both physical and digital casesBuild strong relationships with clients through personal touches and attentive serviceSend timely correspondence and follow-ups to ensure client satisfactionAssist with order entry and product fulfillment for Argon DentalKeep accurate records of client communication and interactionsContribute ideas for improving processes and customer experience across the NetworkSupport and live out the Dental Crafters Network values in all aspects of your workRequirements:1–3 years in a customer-facing role—support, coordination, or administrative experienceHigh school diploma or equivalent requiredConfident communicator with a professional, warm phone presenceDetail-oriented and comfortable managing multiple prioritiesCurious, proactive, and willing to learnFamiliarity with Microsoft Office and ability to learn new systems quicklyA team player who genuinely enjoys helping people