Customer Success / Onboarding Manager

Job Description

Lead Teams. Build Relationships. Help Franchise Businesses Thrive.

Are you an energetic leader who enjoys coaching teams, building strong client relationships, and driving operational excellence? Do you thrive in fast-paced environments where no two days are the same and your work directly impacts business growth and client success?

At myFranchise Bookkeeper (MFB), we are looking for a dynamic and motivated Customer Success Manager (Franchise Network Manager) to lead bookkeeping operations across multiple franchise systems while serving as a trusted partner to franchisor leadership and franchise business owners. This is a unique opportunity to combine leadership, accounting expertise, client strategy, and operational improvement in a growing company that values collaboration, innovation, and career growth.

This role is ideal for someone who wants more than a traditional accounting management position. You’ll have the opportunity to mentor a team, influence processes, strengthen franchise partnerships, and help scale a rapidly growing organization with a strong culture and exciting future.

Why People Love Working at myFranchise Bookkeeper

At MFB, we believe culture matters. We’ve built a collaborative, supportive, and growth-focused environment where team members are encouraged to bring ideas forward, solve problems creatively, and continue developing professionally.

Our team members enjoy:

A positive and team-oriented culture where people genuinely support one another

Leadership that values innovation, accountability, and continuous improvement

Opportunities for career advancement within a growing organization

Meaningful work that directly helps franchise owners succeed

Exposure to multiple industries, business models, and operational strategies

A fast-moving environment that keeps work engaging and rewarding

If you’re someone who enjoys taking initiative, mentoring others, building relationships, and making a visible impact, you’ll fit right in here.

What You’ll Do

Lead & Develop High-Performing Teams

Supervise and coach Account Managers across multiple franchise systems

Provide mentorship, training, and operational support to ensure high-quality service delivery

Help create a culture of accountability, collaboration, and continuous improvement

Become a Strategic Partner to Franchisors

Serve as the primary point of contact for franchisor leadership teams

Build strong client relationships through proactive communication and operational guidance

Lead regular meetings with franchisors to review performance, address concerns, and support growth initiatives

Drive Operational Excellence

Oversee bookkeeping operations across 80–150+ franchisee accounts through your team

Ensure month-end closes, reporting, and service standards are completed accurately and on time

Standardize workflows, improve efficiencies, and implement scalable best practices

Support Franchisee Success

Assist with onboarding and training new franchise owners

Help franchisees understand financial processes and reporting expectations

Provide high-level support on complex bookkeeping issues and escalations

Influence Growth & Innovation

Analyze trends, identify process improvements, and recommend operational enhancements

Collaborate with leadership on technology, staffing, and service expansion initiatives

Help shape the future of MFB’s franchise accounting and client experience strategies

What Makes This Role Exciting?

This position offers the best of leadership, business consulting, client success, and operational strategy all in one role. You won’t be sitting behind a desk doing repetitive accounting tasks—you’ll be leading people, influencing client relationships, improving systems, and helping franchise businesses succeed on a larger scale.

You’ll also have significant visibility and growth opportunity within an expanding organization. As MFB continues to grow, leaders who demonstrate initiative, innovation, and strong client leadership will have opportunities to grow alongside the business.

Who Will Thrive in This Role?

The ideal candidate is energetic, driven, and enjoys balancing leadership responsibilities with relationship-building and strategic problem-solving.

Successful candidates are:

Natural leaders who enjoy coaching and developing others

Strong communicators who can confidently engage with executives, clients, and team members

Organized professionals who thrive in fast-paced environments

Positive and solutions-oriented with a “figure it out” mindset

Passionate about helping businesses succeed through better financial operations

Adaptable, tech-savvy, and excited by growth and change

Relationship-focused professionals who value teamwork and culture

About myFranchise Bookkeeper

myFranchise Bookkeeper is part of True North, a growing organization focused on helping businesses operate more effectively through innovation, operational excellence, and trusted partnerships. We are committed to building strong teams, delivering exceptional client experiences, and creating opportunities for our employees to grow personally and professionally.

If you’re looking for a career where you can lead, grow, make an impact, and be part of a great culture — we’d love to meet you.

Apply today and help us build stronger businesses together.

Qualifications

Qualifications & Skills

Associate’s degree in Accounting or Finance required; Bachelor’s degree preferred

5+ years of bookkeeping, accounting, or financial operations experience

Prior leadership or team management experience strongly preferred

QuickBooks Online expertise required; QuickBooks ProAdvisor certification preferred or required shortly after hire

Strong understanding of bookkeeping, financial reporting, and operational accounting processes

Excellent communication, coaching, and client relationship skills

Strong organizational and project management abilities

Experience with franchise accounting or multi-location businesses is a major plus

Comfortable with technology, automation tools, and process improvement initiatives