Corporate Communications Manager

About the teamZillow's Corporate Affairs team is responsible for growing awareness for Zillow Group's portfolio of innovative products and services, enhancing its brand reputation and affinity and amplifying advocacy efforts with various audiences including consumers, real estate professionals, policymakers, regulators and investors. Through earned and owned media channels, on-the-ground engagement and data and research, the Corporate Affairs team strengthens Zillow's position as a thought leader in housing, technology, and real estate.

About the role

This Corporate Communications Manager specializes in litigation, policy and regulatory communications and develops and executes strategic initiatives that strengthen Zillow's reputation and relationships with key external stakeholders. In this role, you will serve as the communications lead for litigation, regulatory, and other legal risk matters, and for communications that support Zillow's public policy priorities. You'll partner closely with Legal, Government Relations, Executive Leadership, Communications and business leaders to shape thoughtful, consistent messaging during high-profile and high-stakes situations.

This is a highly strategic individual contributor role that requires sound judgment, strong executive presence, and the ability to operate with autonomy in complex, fast-moving environments. You'll help ensure Zillow's legal strategy, policy positions, and public communications remain aligned while leading cross-functional workstreams that support our broader reputation and stakeholder engagement goals.

This role is part of the Corporate Communications team, reporting to Zillow's Director of Corporate Affairs. You won't have direct reports, but you will lead.

What You’ll Do:

Own litigation and regulatory communications end-to-end. You'll develop proactive and reactive communications strategies for litigation, regulatory and legal risk matters — anticipating how matters may evolve in the press, preparing leadership for likely lines of questioning, and ensuring Zillow speaks with consistency and confidence. Your work product is polished and precise, and you exercise sound judgment, carry strategy through to execution, and independently develop work that is ready for senior executive review.

Lead communications that support Zillow's public policy priorities. You'll partner with Government Relations and Public Affairs to develop communications plans that align with Zillow's business objectives and its federal, state and local policy goals. You'll shape messaging for policymakers, regulators and other government stakeholders, and amplify Zillow's pro-consumer advocacy through media, events, thought leadership and owned content.

Serve as a trusted strategic partner to Legal and the C-suite. You'll operate in rooms with Legal leadership, outside counsel and C-suite executives, and influence decision-making and escalate needs to leadership with speed and clarity. You'll translate complex legal and policy situations into clear communications positions, proactively flag communications risks, and regularly present solutions alongside the problems you identify.

Manage media relationships in a specialized, high-stakes context. You'll build and maintain relationships with journalists who cover legal, regulatory, policy and real estate industry beats — proactively shaping narratives where possible and responding with speed and precision when inquiries arrive. You understand how to work within legal constraints while still being an effective, credible media partner.

Craft clear, compelling content. You'll write and edit statements, Q&As, press releases, op-eds, speeches, briefing materials and social content, making sure everything we say is accurate, timely, and aligned with Zillow's brand, business objectives and policy goals.

Drive cross-functional projects with rigor and clarity. You'll lead workstreams across Legal, Communications, Government Relations and Investor Relations — defining objectives, building workback plans, and establishing RACI frameworks that keep complex, fast-moving matters organized. You anticipate the questions your stakeholders haven't thought to ask yet and show up with answers.

Support crisis communications and protect Zillow's reputation. You'll help coordinate messaging across Legal, product, customer care, investor relations and other key teams during high-stakes situations, and evaluate legal and policy developments for potential reputation risks.

Monitor, adapt, and apply. You'll track legal, regulatory, policy and media developments that could affect Zillow, bring relevant intelligence back to the team, and quickly integrate lessons into how you work.

Represent Comms in cross-functional forums. You'll carry the Communications team's perspective into legal strategy discussions, stakeholder planning meetings and executive briefings — advocating for communications interests and helping other functions understand what's at stake from a public narrative standpoint.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $112,800.00 - $180,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $107,200.00 - $171,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• You have deep experience in media relations and have spent meaningful time managing sensitive, high-stakes communications — whether in litigation, crisis, financial, regulatory or policy contexts.
• You are an exceptional writer and verbal communicator.
• Your presence in rooms with senior leadership is confident and credible.
• You operate well with ambiguity and competing priorities. You don't wait to be told what to do; you identify what needs to happen and move toward it.
• You understand how legal, policy and communications strategy intersect — and where they can create tension. You know how to navigate that tension thoughtfully.
• You bring a "no job is too small" attitude. Owning a specialized function doesn't mean you're above the details.
• You share feedback generously — upward, laterally, and to junior colleagues — and you seek it out with the same energy.
• You think in systems: you understand how your work connects to team goals, company goals and business outcomes, and you make that connection visible in how you prioritize and communicate.

Minimum qualifications

• Bachelor's degree and 6–9 years of communications experience, with significant focus on media relations
• Demonstrated experience managing sensitive, high-stakes communications in a legal, litigation, regulatory or crisis context (in-house, agency, or law firm communications)
• Proven ability to work directly with and influence senior leadership and legal counsel
• Track record of owning complex cross-functional projects with minimal oversight
• Outstanding written and verbal communication skills, with a portfolio that may include statements, op-eds, speeches, press releases and social content, and familiarity with AP style
• Willingness to travel up to 25% and occasionally work outside standard hours for business or crisis needs; proficient with key communications and AI tools

Preferred qualifications

• In-house experience at a publicly traded company, and familiarity with public company reporting standards and disclosures
• Familiarity with securities litigation, class action or regulatory enforcement communications
• Experience working alongside outside counsel and understanding the communications boundaries litigation counsel establishes
• Experience working with federal, state or local government agencies, or in communications for a government agency or elected official; understanding of regulatory processes
• Knowledge of U.S. public policy issues affecting tech and housing
• Background in real estate, technology or financial services
• Advanced degree

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Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list , reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.