Contract & Compliance Coordinator

Billing And Customer Account Support

Provide billing and customer account support while partnering with Operations and Finance teams to ensure accurate and timely revenue recognition.

Collect, validate, and maintain trip and service data required for accurate client invoicing.

Collaborate with operations teams to ensure daily transportation activity is properly documented and submitted for billing.

Prepare, review, and process invoices and related billing documentation for assigned clients.

Verify trip records, mileage, wait time, no-shows, cancellations, and special services prior to invoice generation.

Interpret transportation contracts, service agreements, and pricing schedules to ensure accurate invoicing and compliance with billing requirements.

Process weekly, monthly, and contract-specific billing cycles within established deadlines.

Resolve billing discrepancies, payment issues, and client inquiries in a timely and professional manner.

Monitor accounts for payment discrepancies and assist in identifying billing errors or revenue leakage opportunities.

Communicate directly with clients regarding invoices, billing questions, and supporting documentation.

Generate billing reports, invoice summaries, and other client-requested reporting.

Maintain rate schedules, contract pricing, and billing system data to ensure invoice accuracy.

Ensure billing practices comply with transportation contracts, broker requirements, service level agreements, company policies, and applicable regulations.

Maintain accurate documentation to support audits, customer reviews, and internal controls.

Meet established productivity, accuracy, and service standards.

Support and assist operations when needed with driver safety compliance reporting and documentation.

Perform other duties as assigned.

Associate degree in Business Administration, Accounting, Finance, or a related field preferred. An equivalent combination of education and relevant experience may be considered.

Two (2) years of experience in billing, invoicing, accounts receivable, customer service, administrative support, or a related field preferred. Experience in transportation, logistics, healthcare transportation, or contract-based billing environments preferred. Experience using billing, accounting, ERP, scheduling, or transportation management systems preferred.

Strong attention to detail and commitment to data accuracy. Ability to analyze billing data and identify discrepancies. Strong organizational, prioritization, and time management skills. Excellent customer service, verbal communication, and written communication skills. Proficiency in Microsoft Excel, Outlook, Word, and reporting tools. Ability to handle sensitive financial and client information with discretion and confidentiality. Ability to work independently while collaborating effectively across departments. Strong problem-solving and critical-thinking skills. Ability to interpret contracts, pricing schedules, and billing requirements. Ability to learn and navigate multiple software systems and databases.

Success in this position is demonstrated by accurate and timely invoice generation. Minimal billing errors, disputes, and rework. Prompt resolution of client billing inquiries. Consistent compliance with contract requirements and company policies. Strong working relationships with operations, finance, and clients. Effective support of revenue collection and cash flow objectives.

Ability to remain stationary and work at a computer for extended periods. Ability to occasionally move files, records, and office materials weighing up to 20 pounds. Ability to communicate effectively in person, by phone, and electronically.

This is an on-site role in our Hudson, MA, office. Starting pay rate: $26/hour. Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Opened in 2007, JYL Transportation started with just one vehicle and one driver. Over the years, word of the Company's excellent customer service spread, allowing it to grow to a fleet of over 30 vehicles. JYL Transportation operates in Central and Western Massachusetts and includes a diverse fleet, many of which have wheelchair accessibility.