Front Desk Agent

Front Desk Agent

Position: Front Desk Agent

Department: Hotel

Reports To: Director Of Hotel Operations Pay Rate: $16.00/Hour

Qualifications:

• Must be age 21 or older
• Must pass a pre-employment drug screening
• Must qualify for a gaming license
• High school diploma or GED required
• Must be able to communicate in the primary language used in the workplace (English)
• Excellent customer service skills
• Ability to multitask
• Ability to stand for long periods and have good finger dexterity
• Experience working at a hotel front desk required
• Must be able to work weekends, graveyard shifts, holidays, and nights

Duties And Responsibilities:

• Perform all arrival and departure procedures
• Manage proper guest payment methods and verifying credit card data per hotel standards
• Provide information about the hotel, restaurant, lounge, and casino to guests
• Maintain updated records of bookings and payment requirements
• Communicate all pertinent shift information to direct manager and desk staff
• Maintain room status inventory
• Respond to guest concerns/needs in a timely and professional manner
• Communicate with housekeeping staff to ensure guest rooms are clean and ready before pre-blocking or guest arrival
• Answer the front desk phones in a timely and professional manner
• Maintain a sense of discretion and confidentiality
• Other duties as assigned

Public Relations: Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command the respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.