IT Support Engineer - Chesterfield, MO

IT Support Engineer

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Chesterfield, MO. Please see below for full details:

Job Notes:

• 6-month contract / extensions and perm conversion are possible with good performance.
• Onsite in Chesterfield, MO.
• Drug & Background required.

Pay Rate = $24 w2 per hour plus benefits

Position Overview

We are seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.

Key Responsibilities

• Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
• Reimage and deploy PCs as part of refresh or break/fix processes
• Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
• Support users with Office 365 applications and Windows OS issues
• Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
• Collaborate remotely with team members across other locations to resolve complex issues
• Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
• Ensure timely and professional communication with end users and team leads

Technical Environment & Minimum Requirements

Strong experience supporting Windows desktop environments

Proven hands-on experience with Office 365 at the deskside level

Basic knowledge of device imaging, reimaging, and PC deployment best practices

Excellent problem-solving and customer service skills

Nice to Have

Experience using ServiceNow or similar ticketing systems

Familiarity with Windows Autopilot deployments

Hands-and-feet network support (switch checks, console sessions)

Certifications

Certifications such as A+, MCP, or ITIL are a plus but not required

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