Global IT Endpoint Administrator

Edgewell is a global team of over 6,700 visionaries, doers and makers committed to creating useful and joyful products. Our portfolio of more than 25 brands spans more than 50 countries, redefining everyday experiences through innovation and sustainability. Global IT Endpoint Administrator Position Overview The Global IT Endpoint Administrator is responsible for managing and supporting Edgewell’s mobile device management (MDM) platforms to enhance end‑user experiences. This role provides technical assistance, troubleshooting, and ensures compliance with global IT policies and standards while contributing to the continuous improvement of the organization’s digital experience. Location Hybrid model – proximity to Edgewell’s main office locations: Shelton, CT; St. Louis, MO; New York. Responsibilities Administer, configure, and monitor the MDM platforms (Kandji and Intune) for macOS, iOS, Android, and Windows devices. Enroll, provision, and deploy devices to end users; manage device profiles, policies, and security settings. Perform regular audits and reports on device inventory, compliance, and usage. Provide technical support and troubleshooting for endpoint‑related issues and escalates complex problems to the appropriate teams through ServiceNow. Collaborate with other IT teams and stakeholders to ensure alignment and integration of MDM solutions with other IT systems and services. Research and evaluate new MDM features, tools, and best practices to recommend improvements. Document and update MDM processes, procedures, and knowledge base articles. Train and educate end users and technical teams on MDM policies, procedures, and best practices. Identify and implement new technologies, solutions, and best practices to enhance the digital experience for the organization. Participate in digital experience projects and initiatives, including AI tool implementations, ServiceNow experience enhancements, onboarding experiences, and digital experience monitoring (DEM). Stay updated on the latest trends and developments in digital experience and share insights with the IT team. Qualifications Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience. 3+ years of experience in MDM administration, preferably with Kandji and Intune. Strong knowledge of MDM concepts, standards, and best practices. Proficient in macOS, iOS, Android, and Windows device management, configuration, and troubleshooting. Experience with scripting languages such as PowerShell, Python, or Bash. Excellent communication, collaboration, and problem‑solving skills. Ability to work independently and as part of a team. Ability to prioritize and manage multiple tasks and projects. Ability to learn new technologies and adapt to changing environments. Passion and curiosity for digital experience innovation. Benefits Salary range: $96,000–$144,000, based on role scope, experience, skills, education, benchmarks, and location. Total rewards may include bonus and long‑term incentive for eligible roles. Edgewell offers competitive employee benefits, including medical, dental & vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. Equal Employment Opportunity Statement Edgewell is an equal opportunity employer. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any legally protected status in accordance with applicable federal, state, and local laws. We aim to create an environment that’s open to difference and where good ideas can thrive. #J-18808-Ljbffr