HDQ A/R Billing & Collection Specialist

HDQ A/R Billing & Collection Specialist will work closely with other staff, location personnel and our customers to ensure accurate, timely billing, dispute resolution and collections across all lines of business. The role also serves as a key link between Finance, station operations and commercial teams to coordinate customer contracts and to safeguard revenue integrity in the various billing systems, ensuring that all billable activity is captured completely, accurately and on time. The following knowledge and skills are critical to perform this job successfully. Essential Duties and Responsibilities Billing and Collections Establish and maintain communication with Station, Regional and HDQ management. Ensure all are kept current regarding account status. Develop a rapport with customers. Generate timely billing of services. Follow up on outstanding customer invoices and resolve billing disputes. Advise of any customer profile updates as required. Maintain accounting ledgers by verifying and posting account transactions. Contract Coordination Serve as the Finance point of contact for customer contracts, coordinating with Commercial, Legal and station management on new agreements, renewals, amendments and terminations. Review contracts to identify billing terms, rates, fees, payment terms, surcharges, and other provisions that affect invoicing and collections. Ensure that approved contract terms and rate changes are accurately set up in the billing system and ERP, and customer master data, and are effective on the correct dates. Maintain a current, organized repository of executed contracts, rate schedules and supporting documentation. Track contract expiration and renewal dates, and notify stakeholders in advance so that billing is not performed under outdated terms. Communicate relevant contract terms to stations so that services are recorded and billed consistently with customer agreements. Damarel Billing and Revenue Assurance Monitor station data entry in Damarel to confirm that all services rendered are entered completely, accurately and within established timeframes. Perform regular reconciliations and exception reviews (for example, services performed versus services billed, flight and activity records versus invoices) to identify missing, late, duplicate or incorrectly entered billing data. Follow up with stations to correct errors and omissions, obtain missing information, and reinforce proper entry procedures and cutoff deadlines. Track and report on station compliance, including timeliness and error rates, and elevate recurring issues to Station, Regional and HDQ management. Identify root causes of revenue leakage and unbilled or under-billed services, and recommend process or system improvements. Assist with month-end close activities, including support for unbilled revenue and accrual analysis, and the resolution of open billing items. Support system updates, testing and enhancements related to Damarel billing, as required. General Adhere to company policies and procedures. Stay in compliance with all state, federal, and government agencies. Support internal and external audit compliance, including providing contract and billing documentation. Other administrative duties, as required. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions Associate's or Bachelor's degree in Accounting, Finance or a related field preferred. Solid understanding of basic bookkeeping and accounting principles. Experience with billing systems and reconciliation processes; experience with FindNet/Damarel or a comparable billing platform preferred. Ability to read and interpret customer contracts and rate schedules and apply them accurately to billing. Strong analytical skills, with the ability to identify discrepancies, trends and root causes in large data sets. Sound judgement and problem-solving skills. Customer focused attitude, with a high level of professionalism and discretion. Excellent communication and interpersonal skills, including the ability to work with and influence station personnel at all levels and create a team environment. Detail oriented, with ability to track task progress to completion. Demonstrated proficiency with Word, Excel, PowerPoint, and Outlook; advanced Excel skills (lookups, pivot tables) preferred. QuickBooks knowledge and MS Dynamics 365 Business Central Demonstrated ability to manage multiple functions simultaneously. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. Equal Opportunity Employer dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr dnata Travel Group