Desktop Support Specialist

Desktop Support Specialist

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience, 1-3 years of desktop support, help desk, or technical support experience, and are looking for your next career move, apply now.

Job Description

We are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will diagnose and resolve technical incidents, maintain desktop systems and devices, and ensure employees can work efficiently with minimal downtime. This position will be full-time contract and on-site.

What You'll Do

• Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues
• Install, configure, maintain, and update desktop operating systems and business applications
• Respond to help desk tickets, phone calls, emails, and walk-up support requests in a timely manner
• Escalate complex technical issues to appropriate IT teams when necessary
• Document incidents, resolutions, and system configurations accurately and consistently
• Support employee onboarding and offboarding by provisioning and decommissioning accounts and equipment
• Assist remote users using remote access and support tools
• Maintain compliance with security standards, including antivirus management, patching, and access controls
• Track technology assets and support inventory and equipment lifecycle management

What You'll Need

Required:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
• 1-3 years of desktop support, help desk, or technical support experience
• Strong knowledge of Windows and/or macOS operating systems
• Experience supporting Microsoft 365 applications and services
• Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
• Experience using ticketing systems and remote support platforms
• Strong analytical, troubleshooting, communication, and customer service skills

Preferred:

• CompTIA A+, Network+, Microsoft, or related technical certifications
• Experience supporting iOS and Android mobile devices
• Basic scripting or automation experience using PowerShell, Bash, or similar tools
• Familiarity with endpoint management solutions such as Microsoft Intune, SCCM, or JAMF
• Experience working in fast-paced enterprise support environments

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary for extended periods with occasional movement throughout the office
• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor
• Ability to lift, move, and install computer equipment and peripherals weighing up to 40 pounds
• Frequent interaction with employees and stakeholders at all levels of the organization

$40,000 - $45,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.