Guest Experience Team Lead
$19 per hourImpact Kitchen
MAKE YOUR IMPACT
Impact Kitchen is here to impact the lifestyle of New York City!
Impact Kitchen is a nutrition focused all day restaurant & cafe serving breakfast, brunch, lunch & dinner. We are 100% free of gluten, refined sugars and seed oils. Make an Impact everyday with smoothies, power bowls, coffee, baked goods and endless other nutrient-dense options.
Founded in Toronto in 2015, Impact Kitchen is the brainchild of two incredible innovators: personal trainer and nutrition expert Josh Broun, and M·A·C Cosmetics co-founder Frank Toskan. In addition to our restaurant presence, Impact Kitchen fuels many major league sports teams and top athletes through catering and culinary partnerships.
WHAT MAKES IMPACT KITCHEN UNIQUE? Our Values
- We are Passionate & Purposeful
We honour our food philosophy and make sustainable decisions while providing world-class hospitality. We ensure you feel the impact of our passion, every day.
- We are Impacting the Community
From our teammates to our customers and partners, we are a community. We connect, inspire and make an Impact together, every day.
- We are Building for the Future
We are constantly evolving and building for a better tomorrow. We believe that our habits truly make an Impact, every day.
Our Culture
Impact Kitchen prides itself on creating an incredible environment for those inside and outside our organization. We think like a professional team and are always training for the championship.
Our Stats
- 96% – The amount of managerial roles we filled through internal success planning last quarter.
- 91% – Our average Employee Experience score.
- 87.5% – Our average score across Indeed and Glassdoor.
If health and wellness excites you, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!
GUEST EXPERIENCE TEAM LEAD
As a Guest Experience Team Lead (GETL) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guests journey and create a sense of community while taking orders, serving or siding. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. You are an integral team member as you prepare a variety of beverages to high standards and with a quick turn around.
As an Impact Kitchen GETL you are an expert in your niche and are the teams go-to resource when it comes to all things guest experience. You are a trainer and facilitate coaching and knowledge transfer instinctually. You aim to see your team succeed and support management with the successful operation of the business. This role has keys to our restaurant and leads by example with every action. The natural progression from this role is to Restaurant Assistant Manager.
COMPENSATION
Guest Experience Team Leads earn $19/hour + tips ($4-$7/hour on average) paid time off for Full Time staff, and receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle.
TEAM & DEPARTMENT
Guest Experience Team Leaders make an impact everyday through leading our front-of-house operations and coaching and training our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the Assistant Manager and General Manager of each Restaurant.
The first entry point into our leadership pipeline, the Guest Experience Team Lead is the perfect knowledge incubator and team coach. Those that excel in their capacity at a GETL have the opportunity to succeed to an Assistant Manager role where they build on their ability to train and develop top talent for the organization while also learning more about running a successful restaurant.
CORE RESPONSIBILITIES
- Leading and training the Guest Experience Team.
- Ensuring a best-in-class experience for new hires on their first day and during training.
- Ensuring all beverages are prepared in a timely manner according to menu and customer specifications. Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.
- Able to execute and train on all Front of House positions in order to support a smooth service
- Dialing espresso grinders daily and continually monitoring espresso quality
- Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar
- Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.
- Conduct above and beyond training for relevant team members, ensuring a top-tier experience.
- Supporting other restaurant tasks and teammates as required
SKILLS
- Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
- Interest in coaching and developing others
- Ability to execute and thrive in a fast-paced environment
- Exceptional time management and organizational skills with the ability to multitask when required
- Be able to work in a standing position for extended periods of time
- Availability to work days, evenings, and weekends as business requires
- A commitment of at least 5 days per week and 30-40 hours per week is required.
- General understanding of food safety and public health practices
- 1 - 5 years of team leadership experience.
- NY FOOD HANDLERS CERTIFICATE IS REQUIRED
- Preferred but not required: 1 year Barista experience
This job posting is for an existing vacancy within Impact Kitchen. We are looking to fill this position with a qualified candidate as soon as possible.
INCLUSIVITY AT IMPACT
Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.
Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.
--------------------------------------------------------------- GENERA TU IMPACTO¡Impact Kitchen está aquí para impactar el estilo de vida de la Ciudad de Nueva York!
Impact Kitchen es un restaurante y cafetería enfocado en la nutrición, abierto todo el día, que sirve desayuno, brunch, almuerzo y cena. Somos 100% libres de gluten, azúcares refinados y aceites de semillas. Genera un impacto cada día con batidos, bowls energéticos, café, productos horneados y muchas otras opciones nutritivas.
Fundada en Toronto en 2015, Impact Kitchen es la creación de dos innovadores: el entrenador personal y experto en nutrición Josh Broun y el cofundador de M·A·C Cosmetics, Frank Toskan. Además de nuestros restaurantes, Impact Kitchen apoya a equipos deportivos profesionales y atletas de élite mediante servicios de catering y asociaciones culinarias.
¿QUÉ HACE ÚNICO A IMPACT KITCHEN? NUESTROS VALORESSomos Apasionados y con Propósito
Honramos nuestra filosofía alimentaria y tomamos decisiones sostenibles mientras brindamos hospitalidad de clase mundial.
Impactamos a la Comunidad
Somos una comunidad formada por compañeros, clientes y socios. Nos conectamos, inspiramos y generamos impacto juntos cada día.
Evolucionamos constantemente para construir un mejor mañana y creemos que nuestros hábitos generan impacto diariamente. NUESTRA CULTURA
Impact Kitchen se enorgullece de crear un entorno increíble para todos. Pensamos como un equipo profesional y siempre estamos entrenando para el campeonato.
NUESTRAS ESTADÍSTICAS
- 96% – Puestos gerenciales cubiertos mediante promoción interna
- 91% – Puntaje promedio de experiencia del empleado
- 87.5% – Calificación promedio en Indeed y Glassdoor
Si te apasiona la salud y el bienestar, disfrutas ofrecer alimentos saludables y quieres crecer con un equipo dinámico, Impact Kitchen puede ser ideal para ti.
LÍDER DEL EQUIPO DE EXPERIENCIA DEL CLIENTE
Como Líder del Equipo de Experiencia del Cliente (GETL) en Impact Kitchen, estableces altos estándares de hospitalidad y te apasiona asegurar que los clientes disfruten su experiencia. Creas interacciones positivas en cada momento del recorrido del cliente y fomentas un sentido de comunidad al tomar pedidos, servir o apoyar en el servicio.
Colaboras con el equipo de Experiencia Culinaria para garantizar un excelente trabajo en equipo. Eres un miembro integral del equipo, preparando una variedad de bebidas con altos estándares y en tiempos rápidos.
Como GETL en Impact Kitchen, eres un experto en tu área y el principal recurso del equipo en todo lo relacionado con la experiencia del cliente. Actúas como formador y facilitas la capacitación y transferencia de conocimientos de manera natural. Buscas el éxito de tu equipo y apoyas a la gerencia en la operación exitosa del negocio. Este rol tiene acceso a las llaves del restaurante y lidera con el ejemplo en todo momento. La progresión natural desde este puesto es hacia Asistente de Gerente de Restaurante.
COMPENSACIÓN
Los Líderes del Equipo de Experiencia del Cliente ganan $19 por hora + propinas ($4–$7 por hora en promedio), cuentan con tiempo libre remunerado para empleados de tiempo completo, reciben un descuento significativo en productos de Impact Kitchen y tienen horarios flexibles que apoyan un estilo de vida saludable y equilibrado.
EQUIPO Y DEPARTAMENTO Los Líderes del Equipo de Experiencia del Cliente generan impacto cada día liderando las operaciones de atención al cliente (front-of-house), así como capacitando y desarrollando a los miembros del equipo. En este rol, tendrás la oportunidad de colaborar con colegas de distintos niveles dentro de la organización. El Líder del Equipo de Experiencia del Cliente reporta al Asistente de Gerente y al Gerente General de cada restaurante.
Este puesto es el primer paso dentro de nuestra línea de liderazgo y es un excelente espacio para desarrollar conocimientos y habilidades de coaching. Aquellos que destaquen como GETL tendrán la oportunidad de avanzar a un puesto de Asistente de Gerente, donde continuarán desarrollando talento y aprendiendo más sobre la operación de un restaurante exitoso.
RESPONSABILIDADES PRINCIPALES
- Liderar y capacitar al equipo de Experiencia del Cliente
- Garantizar una experiencia de clase mundial para nuevas contrataciones desde su primer día y durante su formación
- Asegurar que todas las bebidas se preparen de manera oportuna según el menú y las especificaciones del cliente
(incluye café, bebidas a base de espresso con latte art, tónicos, té y bebidas funcionales) - Ejecutar y capacitar en todas las posiciones de front-of-house para asegurar un servicio fluido
- Calibrar molinos de espresso diariamente y monitorear continuamente la calidad del café
- Ingresar pedidos con precisión en el sistema POS para asegurar una comunicación eficiente con cocina y estaciones de bebidas
- Preparar y cerrar estaciones de barista y smoothies al inicio y final de cada turno, manteniendo limpieza y sanitización
- Brindar capacitación avanzada a los miembros del equipo para asegurar una experiencia de alto nivel
- Apoyar en otras tareas del restaurante según sea necesario
HABILIDADES
- Excelentes habilidades de comunicación y trabajo en equipo
- Interés en capacitar y desarrollar a otros
- Capacidad para desempeñarse y sobresalir en entornos de ritmo rápido
- Excelentes habilidades de organización y gestión del tiempo, con capacidad de multitarea
- Capacidad para permanecer de pie por períodos prolongados
- Disponibilidad para trabajar días, noches y fines de semana según las necesidades del negocio
- Compromiso de al menos 5 días por semana y entre 30–40 horas semanales
- Conocimiento general de seguridad alimentaria y salud pública
- 1 a 5 años de experiencia liderando equipos
Requerido: Certificación de Manipulador de Alimentos
Preferido (no obligatorio): 1 año de experiencia como barista
Este anuncio corresponde a una vacante activa en Impact Kitchen. Buscamos cubrir el puesto con un candidato cualificado lo antes posible.
INCLUSIÓN EN IMPACT
Impact Kitchen valora la diversidad y es un empleador de igualdad de oportunidades. Apoyamos procesos de contratación inclusivos y ofrecemos adaptaciones para candidatos que lo necesiten.
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