Retail Team Manager

Retail Team Manager

Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

Swedish Match North America LLC, develops, manufactures, and sells quality products with market-leading brands such as ZYN nicotine pouches and other smokeless tobacco products. Our vision is "A world without cigarettes," and our mission is to provide adult consumers with alternatives that are enjoyable but have a lower risk than smoking. We are one of the fastest-growing consumer-packaged-goods (CPG) producers and ZYN is the number one selling nicotine pouch in the US. In order to continually promote and create innovative products that support our vision, we are currently seeking a Retail Team Manager for various locations across the US.

This Retail Team Manager position sits with our Swedish Match affiliate.

The Retail Team Manager role is a critical role in our high-performing sales team. The successful candidate will manage all sales and executional functions within the respectively assigned geography which includes retail sales, account management and wholesaler sales. This role includes having direct account and/ or wholesaler responsibility in addition to team management. This role includes being player/ coach managing a team that sells and services PMI U.S.'s products in retail stores in assigned geography including gaining new item distribution, promotion execution, merchandising products, ensuring freshness on all products in all assigned stores, and developing and executing a strategic business plan at specific customers. This candidate will effectively coach his/ her team to utilize our data to develop fact-based presentations for our customers and follow our call process to achieve business goals. He/ she is self-motivated to achieve their personal best every day while creating an environment where cooperation, credibility, candor, consistency and a commitment to exceptional performance exists.

We are currently seeking Retail Team Managers for the following locations:

• Ashville, NC
• Atlanta, GA
• South Florida
• North Florida
• Fort Worth, TX
• Houston, TX
• Fresno, CA
• Knoxville, TN
• Long Island, NY
• New Jersey
• Saginaw, MI
• San Francisco, CA
• Wausau, WI
• West Texas
• South Georgia
• Maryland
• Minneapolis, MN
• St. Paul, MN
• Seattle, WA
• Springfield, MO
• Arkansas
• Western Michigan
• Oregon
• Eastern Virginia
• Austin, TX
• Springfield, MA

Your 'day to day':

• Manages and provides direction to all assigned team members in support of the achievement of Company and Regional business objectives.
• Personally develops and executes effective business plans at accounts assigned to him/ her.
• Oversees and manages appropriate routing and call coverage of team members to ensure proper execution of distribution and merchandising objectives.
• Analyzes the business building opportunities and develops executional plans for his/ her geography to accomplish company, region and district goals and initiatives.
• Oversees and manages team to develop strategic business plans that will grow operating profits and revenue year to year with his/her assigned customer group. The focus will be against distribution, merchandising execution, identifying region growth opportunities and category management.
• Communicate clearly goals and provide visibility to performance against goals.
• Assess and evaluate the business results of all customers and recommend change strategies as needed.
• Understands and translates national and regional policies, procedures and operating strategies and plans to his/ her team.
• Accurately manages operational data collection from team to ensure timely reporting of retail and account metrics to Market Sales Manager.
• Provides on-going development feedback and support to team to address opportunities adhering to Performance Management principles and standards.
• Collaborates effectively with BDM and SAM/ KAM to ensure alignment of executional objectives within market in service of providing appropriate direction to TSMs.
• Strives for operational excellence with efficient & effective use of resources.
• Collaborates and actively engages with Talent Acquisition in recruitment process for new TSMs in accordance with company recruiting and selection guidelines and policies.
• Develops and ensures alignment of personalized development plans for direct reports based on Sales Competency Model.
• Provide ongoing coaching to support team development in accordance with Performance Management standards and principles and Sales Competency Model.
• Communicates with Impact consistently with team, cross-functional partners and his/ her customers.
• Creates a culture that fosters cooperation, credibility, candor, consistency, acting with integrity and a commitment to exceptional performance across the team and with cross-functional partners.

Who we're looking for:

• Bachelor's Degree preferred.
• 3-5+ years of retail sales, wholesale grocery or route sales required.
• Strong planning, organizational, leadership, coaching, and teamwork skills required.
• Strong verbal and written presentation skills required.
• Strong analytical skills in service of understanding complex data to develop actionable initiatives to address business opportunities required.
• Strong understanding and utilization of resources such as:
• Microsoft Outlook, Power Point, Excel, Word
• MSA data
• Salesforce (MAFs, store lists, trade programs, campaigns, customer contact information, authorized items)
• Syndicated data
• Fluent in English
• Legally authorized to work in the U.S.

Relevant Open Sourcing Considerations:

• Be legally authorized to work in the US
• International relocation support is not available for this job
• If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.
• If you are not a PMI employee and employed by a third party agency, please make a formal application via the external career site at
• To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.

What we offer:

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.

PMI is an Equal Opportunity Employer.

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI's affiliates first entered the U.S. market following the company's acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver