Patient Service Coordinator

Patient Service Coordinator

This position is responsible for patient front‑desk duties including check‑in, check‑out, insurance verification, payment processing, scheduling, and communication with providers at Johns Hopkins Bayview.

Responsibilities

• Provide friendly, courteous, and confidential assistance to patients and their representatives.
• Follow HIPAA guidelines at all times.
• Use EPIC to register, schedule, check in/out, process referrals, and communicate messages to providers. Accurately enter insurance information.
• Handle in‑basket messages sent to the Front Desk Pool and respond in a timely manner.
• Scan and forward faxes to the appropriate provider or staff using Right‑fax, and store faxes in EPIC.
• Schedule pre‑op appointments and confirm orders from referring providers.
• Fill vacant appointment slots due to cancellations.
• Verify medical assistance eligibility via the Electronic Verification System (EVS).
• Verify other insurance coverage using RTE in EPIC.
• Check eligibility for grant patients before visits.
• Verify demographic and insurance information at each visit and correct as necessary.
• Scan picture ID and insurance card into EPIC at first visit and re‑verify thereafter.
• Contact insurance companies when card information is incorrect.
• Collect patient payments, issue receipts, and secure cash in the drawer. Closing cash drawer in EPIC at day end and deliver to supervisor or MOC.
• Use the bump list to call patients who need rescheduling.
• Use the AWARE Report to reduce bypassed warnings.
• Report deceased patients to supervisor or MOC.
• Assist with special projects.
• Prepare and mail missed appointment letters as requested by providers and cancellation letters when patients cannot be reached by phone.
• Answer phones on a rotating basis, provide information, and forward messages to providers via EPIC.
• Call transportation services for patients.
• Notify the Administrative Coordinator when parking voucher supply is low.
• Process outside agency forms completed by providers.
• Ensure all patients who did not present for a scheduled visit are cancelled or marked as no‑show.
• Scan incoming paperwork into EPIC daily and organize appropriately.
• Secure windows and cabinets at shift end.
• Send a morning email to staff and supervisors with the day’s assigned duties.
• Complete other duties as assigned.

Essential Job Functions

• The PSC must multitask while providing customer service to patients and assisting providers, and entering information into the scheduling system.
• The PSC may also answer the phones.
• The PSC should be comfortable using a computer, copier, and prioritizing duties.

Qualifications

Minimum Qualifications

• High School Diploma or equivalent.
• One year of customer service experience required; two years related experience preferred.
• Additional education may substitute for required experience as permitted by JHU equivalency rules.

Preferred Qualifications

• Experience providing customer service in a medical setting using Epic EHR.

Compensation & Benefits

Starting Salary Range: $16.20 – $28.80 hourly ($42,000 targeted; commensurate with experience). Full‑time (8:30 am‑5:00 pm, Monday‑Friday). Non‑exempt. Location: Johns Hopkins Bayview.

Benefits

Johns Hopkins offers a total rewards package that supports health, life, career, and retirement. For details, visit

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Johns Hopkins University is a federal contractor and partner and, as such, follows federal EEO/AA/EHD laws and has adopted policies for employees who have a justice‑involved background. Background checks will be conducted in accordance with applicable law.