Help Desk Technician - Houston, Texas

Help Desk Technician – Houston, TX Join Jay Group at our new Houston facility in support of our fulfillment operations. Location: Houston, TX (77040) Responsibilities Serve as the point of contact for employees’ IT issues and manage help desk tickets in a timely manner. Perform remote troubleshooting using diagnostic techniques and questions with customers. Access software updates, drivers, knowledge bases, and FAQs to resolve issues. Guide customers through the problem‑solving process, empowering them to resolve future issues. Resolve more complex issues in‑person, providing technical support over chat, phone, or in‑person. Install and update software, supervise data integrity, and support data transfers or file sharing. Set up and configure new and repaired devices, including warehouse devices, printers, and computers. Manage assets, maintain inventory records, and inspect hardware. Support operations by supplying functional devices and evaluating broken equipment for repair. Escalate unresolved issues to higher‑level support personnel. Diagnose technology problems related to business processes. Assist Network Engineers with lighter duties when needed. Participate in a support (on‑call) rotation, handling calls during nights and weekends. Benefits 401(k) with company discretionary match Health, dental, vision, life, and short‑term disability insurance Long‑term disability insurance Weekly pay Employee Assistance Program Paid holiday hours and paid time‑off Qualifications High school diploma with at least 1 year of computer‑related experience, and 2 years in a help desk environment. Clear understanding of PC components, databases (SQL/ODBC), and scripting tools (.bat, .sql, PowerShell). Windows command‑line proficiency. Strong organizational, communication, and Microsoft Office skills. Self‑motivated, proactive, detail‑oriented, punctual, and reliable. Reliable transportation to meet shift hours and willingness to work overtime (especially during Q4), and availability for on‑call duty. Associate degree in computer science or CompTIA A+ certification preferred. Must submit a background check, be at least 16 years old, and be eligible to work legally in the United States. Equal Employment Opportunity Employer. #J-18808-Ljbffr The Jay Group