Experienced Property Manager

Experienced Property Manager
Job Description
As a Property Manager, you are fully accountable for all property operations and serve as the leader of the on-site team - driving resident satisfaction, fostering a thriving community environment, and effectively coordinating activities and resources to meet property, owner, and company objectives. This includes maximizing occupancy and income, increasing property values, and controlling operating expenses while maintaining a quality product. This role is ideal for an experienced, results-driven leader who has managed large-scale, Class A communities and is comfortable overseeing multiple properties, including regular travel across the portfolio as needed. Our Property Managers are the cornerstone of the team: building motivated, trustworthy staff, training the Assistant Property Manager to step in during your absence, and keeping communities in excellent condition.

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

• Oversee all property operations - maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits - in accordance with company policy and all applicable Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and other Federal, State, and Local laws.
• Assist in budget preparation and oversee financial performance, managing budgets, monitoring expenses, and maintaining accurate bookkeeping and cash accounts; ensure rents are collected, posted, and deposited daily, and pay vendors as directed by the Regional Manager and owner.
• Provide exceptional customer service and communication to residents and prospects, overseeing the lease renewal program to maximize retention, foster satisfaction, and enhance revenue, reputation, and profitability.
• Develop and implement marketing strategies through competitive market surveys and creative outreach to drive occupancy and revenue, with particular attention to positioning and maintaining Class A community standards.
• Hire, train, motivate, and supervise all on-site staff - including leasing, customer service, and maintenance personnel - through team building, training, annual reviews, and payroll/overtime approval, ensuring engagement and minimizing turnover; consistently review leasing performance and paperwork.
• Review and approve all leasing application files, enforcing Community Qualifying Criteria fairly and consistently for all applicants; schedule and perform evictions and utility cut-offs, and enforce lease rules and regulations.
• Ensure all vendors are on the approved vendor list and compliant, and build strong vendor relationships for cost-effective, high-quality service; oversee timely turnkey scheduling and accounts payable processing.
• Maintain office operations, curb appeal, and office/model cleanliness; walk all rent-readies and the property regularly, reporting deficiencies or liability concerns to the Regional Manager immediately.
• Maintain complete compliance with applicable regulatory boards (EEOC, OSHA, EPA, HUD, etc.).
• Respond to all emergency situations, preparing necessary reports and notifying the Regional Manager; fill in as a Leasing Consultant or Assistant Property Manager as needed.
• Travel to and support additional properties within the portfolio as needed, providing leadership, operational oversight, and coverage across multiple communities.
• Adapt to company growth and operational change with flexibility in scheduling, coverage, and travel as required by the site, portfolio, and Regional Manager.
• Perform additional duties as requested by the Regional Manager and/or Executive Vice President to support community success.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree preferred; equivalent relevant work experience required.
• Minimum of 5+ years' experience in residential property management, including managing a portfolio of at least 400 units and directly supervising a team of 7 or more employees.
• Proven experience managing Class A properties, with a strong understanding of the service, presentation, and resident-experience standards Class A communities require.
• Willingness and ability to travel regularly, including occasional overnight travel, to support and manage multiple properties within the portfolio.
• Proficiency in property management software, including YARDI®, RentCafé, and credit screening platforms, as well as Microsoft Office Suite (Word, Excel, Outlook).
• Strong leadership abilities with experience training, developing, and mentoring a high-performing team across one or more properties.
• Exceptional written and verbal communication skills, with the ability to resolve resident concerns professionally; bilingual ability may be required based on property needs.
• Excellent organizational, multitasking, and time management skills with strong attention to detail and follow-through.
• Strong integrity and professionalism, including confidentiality, fiduciary responsibility, and adherence to federal, state, and local Fair Housing laws, ADA, OSHA, and EPA requirements.
• Basic understanding of Landlord/Tenant law and familiarity with state-specific leases and addendums.
• Ability to adapt to change and work in a dynamic, team-oriented environment while maintaining a positive, motivating attitude.
• Flexibility to work a varied schedule, including weekends and holidays, as needed.
• Valid driver's license and reliable transportation required.

If you're a proven leader with a track record managing large, Class A communities and are ready to take on a broader, multi-property role, we encourage you to apply today!

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee may alternate between standing, walking, and sitting at a desk to complete paperwork, computer-based tasks, correspondence, and conduct meetings with employees or residents. The role also involves frequent physical activity, including walking up and down stairs, navigating various terrain throughout the property, and conducting leasing demonstrations and property inspections. The employee may be required to bend, stoop, squat, and climb stairs during these tasks, and may need to push or pull doors during tours or inspections. Local travel is required to perform job-related errands, such as banking and purchasing supplies, and as such, an operable personal vehicle and valid driver's license are necessary. Regular travel between properties within the portfolio is required, and occasional out-of-state travel and overnight stays may also be required. The employee may occasionally need to transport or move up to 25 pounds across varying distances.

Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Arcan Capital is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.