Family Experience Teammate

Job Description

Job Description

Family Experience Teammate- Aqua-Tots Swim Schools

(Sales Associate, Enrollment Specialist, Customer Service Representative)

Location: Falls Church, VA

Job Type: Part Time

Pay: $13.00-$17.00

Schedule: Flexible availability required, including afternoons/evenings and Saturdays to meet the needs of the school and season.

Benefits:

• Weekly Pay
• Holidays off
• Flexible, consistent scheduling based on your availability
• 401k Opportunities
• team incentives and potential bonuses
• Growth and advancement opportunities

Full Time teammates also receive:

• Health Insurance w/ HSA & FSA options
• Employer-paid dental and vision
• 401(k) with company match
• Paid Time Off (PTO)
• Parental Leave
• Employee discount on lessons

This role supports enrollment growth, family engagement, and front desk sales execution to ensure every family receives a consistent, high-quality Aqua-Tots experience.

Welcome to Aqua-Tots!

At Aqua-Tots, we are saving lives by teaching children how to become safe and confident swimmers for life.

Are you looking for a role where you can make an impact while growing your career? Do you enjoy connecting with families and helping them say "yes" to a meaningful experience?

If so, you may be exactly who we're looking for. The right candidate will be outgoing, goal-driven, and embody our Core Behaviors: Be Friendly and Caring, Be Driven and Focused, Be Humble and Genuine, and Be Willing and Bold.

What You'll Do

Drive Enrollment & Sales – Connect with new and returning families to convert leads into enrollments. Confidently guide families through program options, schedules, and promotions.

Manage Leads & Follow-Up – Track and follow up on web leads, inquiries, and tours to ensure no opportunity is missed and every family receives timely communication.

Support Front Desk Sales Execution – Partner with the front desk team to reinforce sales best practices, support enrollment conversations, and ensure consistency in messaging.

Guide the Family Journey & Experience – Deliver a welcoming, informative, and professional experience for every family interaction, building trust and long-term relationships.

Track Performance & Results – Monitor leads, conversions, and follow-ups to support school enrollment goals and overall performance.

Represent the Aqua-Tots Brand – Uphold a high standard of professionalism, warmth, and integrity in all interactions.

What We're Looking For

Sales or customer-facing experience preferred (retail, service, or membership sales is a plus)

Strong communication and relationship-building skills

Comfortable working toward goals, metrics, and accountability

Highly organized, proactive, and detail-oriented

Positive attitude with a team-first mindset

Availability to work evenings and weekends

Ready to Dive In?

If you enjoy sales conversations, love helping families, and want to play a key role in growing a school while making a meaningful impact, apply today to become a Family Experience Teammate at Aqua-Tots Swim Schools.

Legacy Swim School proudly operates 44 Aqua-Tots locations across multiple states, creating opportunities for leaders to grow their careers within our expanding organization.