Accounts Receivable - Credit & Collections

Job Description

Job Description

This role is ideal for candidates with Accounts Receivable or collections experience who are detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities

• Contact customers identified as uncollectible by field offices (approximately 200 accounts per week).
• Handle inbound calls from customers and field office personnel regarding outstanding balances.
• Research and resolve billing disputes by reviewing documentation and working with Customer Service Center (CSC) teams.
• Act as a liaison between departments to ensure accurate resolution of contested charges.
• Evaluate creditworthiness using internal scoring tools and established guidelines.
• Support CSC teams with credit and collections procedures and respond to inquiries.
• Collaborate with internal teams and external agencies to validate disputed accounts.
• Process bankruptcies in a timely manner to reduce company exposure and risk.
• Manage helpdesk tickets and assist with issue resolution for CSC teams.
• Run daily reporting on doubtful accounts and ensure compliance with company procedures and policies.

Qualifications

• Bachelor’s degree preferred.
• Minimum 2 years of soft collections or Accounts Receivable experience required.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Strong computer proficiency and ability to learn new systems quickly.
• Ability to manage high-volume workloads in a fast-paced environment.
• Strong analytical and problem-solving skills.