Customer Service Representative

The Customer Service Representative will be responsible for assisting customers by addressing inquiries, resolving concerns, and providing accurate information about products and services. This role will serve as a primary point of contact for customers, ensuring a positive experience through clear communication, timely responses, and effective problem-solving. In addition, this position will work closely with internal teams to resolve issues, process requests, and support overall customer satisfaction.

Performance Responsibilities:

• Pinpoint and assess customer concerns by actively listening to their desired needs and providing a solution in an applicable time
• Communicate professionally, openly, and persuasively with customers to portray the value and benefits of our client's services, sales promotions, and products
• Maintain updated customer information at all times, including account information, billing, contact information, and updated address
• Follow all standards and company policies while interacting with customers, clients, staff members, and the management team
• Work efficiently with fellow Customer Service Representative team to meet or exceed customer acquisition and sales goals
• Identify opportunities for improvement and contribute new ideas during staff meetings to upper management for discussion and implementation

Requirements:

• High school diploma or GED is a must
• 0-3 years of customer service, retail, sales, or client relations experience
• Ability to work in a fast-paced, high-volume environment, meeting customer demands in a safe, accurate, and timely manner
• Provide exceptional customer service at all times
• Excellent active listening, interpersonal, and communication skills
• Be a team player, assisting coworkers whenever needed
• A self-motivated and determined individual with a desire to succeed

Ferretti Search is an award-winning Recruitment Firm specializing in Executive Recruiting and Staffing. Our product is people. Ferretti Search has a dedicated team of executive recruiters ready to help our clients find employment solutions that benefit them as well as match our candidates with a company that meets their job preferences and career goals. At Ferretti Search, we believe in transparency throughout the entire process in order to serve our clients and candidates better. We take pride and value our relationship with our clients and candidates.