Referral Coordinator

Application Instructions:

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Job Title:

Referral Coordinator

Department:

Mercer Medicine

College/Division:

School Of Medicine

Primary Job Posting Location:

Macon, GA 31207

Additional Job Posting Locations:

(Other locations that this position could be based)

Job Details:

Mercer Medicine is searching for a Referral Coordinator for the Macon, Georgia clinic.

Responsibilities :

The Referral Coordinator is responsible for coordinating appointments for patients in need of consultation as requested by a referring physician. The Referral Coordinator will also be responsible for scheduling, tracking, referral case management and obtaining insurance authorizations. The Referral Coordinator will represent the company professionally and positively and always exercising utmost
discretion, diplomacy and tact in customer interactions. The Referral Coordinator is under the primary supervision of the Director of Clinical and Billing Services and general supervision of the Medical providers.

Qualifications :

High school diploma/GED and at least one year of healthcare setting, which must include working with referral and/or insurance authorization is required. Prior experience working with EMR is also required.

Knowledge/Skills/Abilities :

• Knowledge of medical terminology and experience/knowledge of the referral process and obtaining authorizations.

• Working knowledge of HIPPA as related to release of information.

• Ability to use multi-line phone system with various features.

• Computer, typing and clerical experience.

• Highly organized and able to manage competing priorities and track multiple referrals at once.

• Detailed oriented, able to take and follow through with delegated tasks and accountability.

• Effective communication skills.

• Must focus on obtaining and ensuring information obtained is accurate.

• Team player.

Background Check Contingencies :

• Criminal History

Document Attachments :

• Resume
• Cover letter
• List of three professional references with contact information

About Mercer University

Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community. 

Why Work at Mercer University

Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions , tuition waivers , paid vacation and sick leave , technology discounts, s ** chedules that allow for work-life balance,** and  so much more!

At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.   

For more information, please visit: 

Scheduled Weekly Hours:

40

Job Family:

Staff Clinical Services Non-exempt

EEO Statement:

EEO/Veteran/Disability