ServiceNow Software Engineer III(onsite, only W2)

Job Description

Role: ServiceNow Software Engineer III

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Location: Cincinnati, OH

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Duration: 12 months

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Pay Rate: $55-60/hour on W2, client will not consider C2C

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Work Type: Onsite

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Required Qualifications

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Experience

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• 5+ years of ServiceNow platform experience.
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• 3+ years of hands-on ServiceNow CSM implementation experience.
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• Experience implementing customer service portals.
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• Experience configuring email-to-case processes.
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• Experience integrating CRM and customer data sources with ServiceNow.
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• Experience supporting large customer service or operations teams.
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Must Have - Certifications:

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• ServiceNow CIS – ITSM
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• ServiceNow CAD
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• ServiceNow CIS – CSM
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Technical Skills

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Strong experience with:

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• ServiceNow CSM
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• Service Portal
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• Customer Service Workspace
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• Flow Designer
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• Integration Hub
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• REST APIs
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• Business Rules
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• Script Includes
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• Client Scripts
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• UI Policies
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• SLA Management
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• Knowledge Management
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• Case Management
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• Email Inbound Actions
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• Notification Framework
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Integration Skills

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Experience integrating with:

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• Fiserv
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• SAP
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• Custom CRM platforms
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• Data warehouses (Snowflake preferred)
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Please send resume ASAP.