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ServiceNow Software Engineer III(onsite, only W2)

Full-time

CBTS

Role: ServiceNow Software Engineer III

Location: Cincinnati, OH

Duration: 12 months

Pay Rate: $55-60/hour on W2, client will not consider C2C

Work Type: Onsite

Required Qualifications

Experience

  • 5+ years of ServiceNow platform experience.
  • 3+ years of hands-on ServiceNow CSM implementation experience.
  • Experience implementing customer service portals.
  • Experience configuring email-to-case processes.
  • Experience integrating CRM and customer data sources with ServiceNow.
  • Experience supporting large customer service or operations teams.

Must Have - Certifications:

  • ServiceNow CIS – ITSM
  • ServiceNow CAD
  • ServiceNow CIS – CSM

Technical Skills

Strong experience with:

  • ServiceNow CSM
  • Service Portal
  • Customer Service Workspace
  • Flow Designer
  • Integration Hub
  • REST APIs
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • SLA Management
  • Knowledge Management
  • Case Management
  • Email Inbound Actions
  • Notification Framework

Integration Skills

Experience integrating with:

  • Fiserv
  • SAP
  • Custom CRM platforms
  • Data warehouses (Snowflake preferred)

Please send resume ASAP.

Vacancy posted 8 hours ago
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