Evening Customer Experience Representative - DFW Airport

Overview Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America, operating the Enterprise Rent‑A‑Car, National Car Rental, and Alamo brands. The National/Alamo brand has an open position for a Customer Experience Representative (CXR). The role focuses on delivering superior, friendly, and efficient transactions while offering company‑approved services and products to create a positive experience for all customers. Position Details Location: Dallas Fort Worth Airport, 2424 E 38th St, Dallas, TX 75261. Pay: $24.50 per hour on average (approximately $16.27 per hour plus incentives). We Offer Paid time off Employee rental car discounts Retirement savings plan including 401(k) with matching profit sharing Health insurance Life insurance Dental insurance Vision insurance Training and development No airport clearance required Available Schedules Wednesday–Sunday 4:00 pm – 12:00 am Thursday–Friday 4:00 pm – 12:00 am, Saturday–Sunday 5:00 pm – 1:00 am, Monday 4:00 pm – 12:00 am Responsibilities Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms, vehicle features, and other services Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment Offer additional assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions, and provide resolution for customers, other branches, and vendors Place outgoing calls for callback management and miscellaneous assignments Assist with assessing the condition of rentals upon return Notify management of any known customer or vehicle problems and required maintenance Pursue on‑job training and development opportunities and company‑sponsored classroom training Perform miscellaneous and backup duties as assigned Seek to improve job performance through self‑assessment, skill development, training, and goal setting Maintain reliable attendance and punctuality Equal Opportunity Employer Enterprise Mobility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including disability and veterans. Qualifications Must be at least 18 years of age Must hold a valid driver’s license with no more than two moving violations or at‑fault accidents within the past three years No drug or alcohol related conviction on driving record in the past five years Must be authorized to work in the United States and not require sponsorship for employment now or in the future Ability to work outside in all weather conditions, including standing and walking for long periods Availability to work one of the operational shift schedules (excluding religious observance): Wednesday–Sunday 4:00 pm – 12:00 am or Thursday–Friday 4:00 pm – 12:00 am, Saturday–Sunday 5:00 pm – 1:00 am, Monday 4:00 pm – 12:00 am #J-18808-Ljbffr National Car Rental