Advisor Customer Support

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Your role in our mission

Essential Job Functions

• Analyzes more complex inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.
• Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or in very limited cases escalates to a higher level if needed.
• Initiates, researches and develops content to contribute to a shared knowledge database to facilitate response consistency and to document more complex issue resolution.
• Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
• Assists less experienced staff in developing appropriate responses.
• Ensures management awareness of problems that are severe, repetitive or that exceed performance or service level targets. Conducts quality review of all functional area trouble tickets and provides additional staff training if required.
• Consults with management and/or business organization management to develop/implement appropriate response/resolutions for more complex issues.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in business management or related field preferred
• Nine or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
• Experience working with organizational functional and personnel
• Experience working with fax machines, computer software and telephone technology
• Experience working with help desk software

Other Qualifications

• Strong business and analytical problem solving skills.
• Strong communications skills.
• Ability to work independently.
• Ability to develop and apply creative, innovative solutions to address business problems.
• Ability to understand and apply regulations applying to functional area.
• Ability to collaborate across multiple organization structures.

Work Environment

• Office environment

What we're looking for

What you should expect in this role

The pay range for this position is $70,400.00 - $85,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.