Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Elliot Ettenborough is an award-winning State Farm Agent serving individuals, families, and businesses across Tennessee, and hes built his success by putting people first. Since starting in the insurance industry in 2016, Elliot has focused on creating meaningful relationships, helping customers find personalized coverage, and making a real impact in his community.

Now, hes looking to grow his team with individuals who want more than just a job-people who are motivated by growth, enjoy connecting with others, and want to be part of something meaningful. In Elliots office, youll have the opportunity to develop valuable skills, build a long-term career, and make a difference in the lives of customers every day.

Outside the office, Elliot is a husband, father, and active member of the community that supports organizations like Habitat for Humanity Restore, Knoxville Area Rescue Mission, and tnAchieves. He values a team culture that supports both professional success and personal balance.

If youre looking for a role where your work matters and your growth is a priority, this is a team worth joining.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Elliot Ettenborough - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.