Front Desk Receptionist

Job Description

Job Description

Position Overview

We are seeking a professional, personable, and highly organized Front Desk Agent / Medical Receptionist to join our private physician practice. This individual will serve as the first point of contact for patients and will play an important role in creating a welcoming, efficient, and professional experience throughout each patient's visit.

The ideal candidate has excellent customer service and communication skills, is comfortable working in a medical office environment, and can effectively manage multiple priorities while maintaining discretion and attention to detail.

Key Responsibilities

• Greet patients and visitors in a friendly and professional manner
• Check patients in and out for appointments
• Answer and route incoming phone calls
• Schedule, confirm, reschedule, and cancel patient appointments
• Collect and verify patient demographic and insurance information
• Enter and update patient information accurately within the practice's electronic health record or practice management system
• Collect copays, balances, and other patient payments as appropriate
• Provide patients with required forms and assist with general administrative questions
• Maintain an organized front desk, reception area, and patient workflow
• Communicate appointment information and non-clinical messages between patients, physicians, and clinical staff
• Scan, upload, and organize patient documentation
• Assist with medical records requests and referrals as assigned
• Follow established procedures for protecting confidential patient information
• Maintain professionalism and discretion when handling sensitive information
• Assist with general administrative duties, including filing, faxing, correspondence, and office organization
• Provide a high level of customer service while handling patient concerns professionally

Qualifications

Required:

• High school diploma or equivalent
• Previous receptionist, front desk, administrative, or customer service experience
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to multitask in a busy office environment
• Comfortable using computers, email, scheduling systems, and basic office software
• Ability to maintain patient confidentiality and handle sensitive information appropriately
• Dependable, punctual, and professional

Preferred:

• 1+ year of experience in a physician's office, medical clinic, or other healthcare setting
• Experience with electronic health record (EHR/EMR) or practice management software
• Experience with patient scheduling and insurance verification
• Familiarity with medical terminology
• Experience collecting copays and patient balances
• Bilingual skills, depending on the practice's patient population