Appliance Install Lead

Job Description

Job Description

Description:

Since 1982, Appliance Distributors Unlimited (ADU) has been the Mid-Atlantic’s most trusted source for appliances. We offer a wide variety of kitchen and laundry appliances and customizable solutions that appeal to custom home builders, kitchen designers, home remodelers, property managers, and homeowners throughout the region. 

Our showrooms display brands and styles, allowing customers to compare products, explore options, and make purchases. They are staffed with experienced inside sales professionals who use a consultative and relationship-building approach to selling appliances.

We are seeking an experienced full-time Lead Appliance Installer to join our installation team at our Halethorpe, MD, location. This is a hands-on leadership role responsible for delivering and installing luxury appliances in residential and commercial settings. The lead installer oversees installation projects, leads and mentors installation team members, and ensures all work is completed safely, efficiently, and in accordance with company and manufacturer standards. 

As a lead installer, you will be responsible for effectively and independently performing appliance installations, coordinating with team members, supervisors, and clients, and ensuring projects are completed safely, efficiently, and to the highest standards. This role requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to exceptional customer service. 

The ideal candidate takes pride in quality workmanship, pays close attention to detail, ensures every customer interaction reflects high standards, and leads by example. This individual has strong technical skills, can effectively train and mentor team members, and communicates professionally with customers, contractors, vendors, and trade partners. 

Requirements

• Valid driver's license required with an acceptable driving record 
• Dot (or the ability to obtain one upon hire) 
• Ability to pass a background check and motor vehicle record (MVR) check, consistent with applicable laws 
• 2-3 years of appliance installation experience preferred 
• Ability to safely assist and perform installations of various high-end kitchen appliances, such as refrigerators, dishwashers, ovens, washing machines, dryers, and more. 
• From time to time, handle and transport large appliances safely and securely
• Ability to lift and move heavy appliances up to 100 lbs independently and maneuver larger loads with assistance 
• Push, pull, lift, and move loads up to 1,000 pounds with assistance (using straps, dollies, and team support)
• Load/unload appliances from trucks
• Previous experience leading, training, or mentoring installation team members preferred 
• Maintain a professional appearance, a clean work environment, and a positive customer experience 
• Interact professionally with customers, builders, contractors, designers, vendors, and team members. 
• Previous appliance; luxury or high-end appliance preferred
• Strong mechanical skills and proficiency with hand and power tools
• Perform other related duties as assigned 
• High school diploma or equivalent preferred

Work Schedule:

Monday through Friday daytime hours, Saturdays, or extended hours may be expected 

• Overtime (OT) may be required based on the project demands and based on business needs 

What We're Looking For: 

• Strong work ethic, reliability, and professionalism 
• Ability to lead by example and maintain accountability 
• Customer-focused attitude with attention to detail
• Commitment to safety and quality workmanship 
• Ability to train, mentor, and support team members
• Dependable attendance and punctuality 
• Ability to work independently and as part of the team 
• Previous appliance experience required; luxury or high-end appliance preferred 
• Knowledge of appliance installation requirements, manufacturers' specifications, and industry best practices 
• Excellent problem-solving and troubleshooting skills 
• Ability to work independently, manage multiple priorities, and lead projects with limited supervision 
• Strong verbal, written, and interperonsal communication skills 
• Exceptional customer service skills and the ability to build positive relationships

Pay: $28.00-$32.00 (based on experience) 

Benefits:

• Medical, dental, and vision insurance (eligible after 60 days of full-time employment) 
• 401(k) retirement plan with a company match up to 4% (eligible after 6 months) 
• Paid time off accrued (PTO) (eligible after 90 days, 40-hour weekly 
• Paid holidays after 90 days, including: 
• New Year's Day 
• Memorial Day
• Independence Day 
• Labor Day
• Thanksgiving Day & the day after 
• Christmas Day & the day after 

Requirements:

  Work Environment

This job operates in an industrial environment. This role is exposed to all types of weather conditions, including extreme heat and cold. PPE may be required.

Physical Demands

This is a physical role that requires independently lifting up to 100 lbs., as well as pushing/pulling/lifting or moving up to 1000 lbs. with the assistance of dollies, straps, etc. Long periods of stooping, standing, and walking may be required. 

• Frequent standing, walking, stooping, climbing, and crouching
• Ability to work both indoors and outdoors in varying weather conditions 
• Able to lift and maneuver large appliances safely 

Travel
Local or out-of-state travel is required.