Electronic Payments Assistant Manager

Job Description

Job Description

Electronic Payments Assistant Manager
Pay: $62,000–$68,000 per year
Location: Near Queensbury, NY
Employment Type: Full-time

About This Position
The Electronic Payments Assistant Manager  facilitates and oversees daily ACH and wire operations, ensuring accuracy, efficiency, regulatory compliance, and strong internal controls. This role provides managerial oversight to the reporting Specialists while supporting management through project coordination, workflow oversight, quality review, and team coaching and development. The Assistant Manager ensures compliance Operating Rules, (SOX), and internal policy requirements, while partnering with internal departments to assess operational impacts and drive efficiency. 

Essential Job Functions

• Supervise the accurate and timely processing of all ACH transactions
• Oversee daily domestic and international wire transfer operations
• Provide day-to-day support, coaching, and performance guidance to Reporting Specialists to ensure adherence to operational standards, regulatory requirements, and departmental goals
• Manage the annual ACH risk review process for originators and third-party processors, including risk assessments, file trend analysis, daily and exposure limit monitoring, and compliance 
• Research, interpret, and implement regulatory and rule changes, with guidance from management, to maintain compliance and support payment modernization initiatives
• Drive fraud prevention and risk mitigation efforts by proactively identifying, investigating, and remediating potential fraud indicators and operational red flags
• Support implementation, testing, and team training related to new payment technologies, system enhancements, and process improvements
• Collaborate with management and internal stakeholders to develop and implement strategies, workflows, and controls that improve efficiency, service quality, and operational effectiveness
• Participate in SOX-related activities by coordinating with internal and external auditors to strengthen internal controls and mitigate operational risk
• Conduct quality control reviews of assigned work to ensure accuracy, timeliness, and compliance with internal standards and reporting requirements
• Facilitate customer and internal escalation resolution to ensure timely issue resolution and a high level of customer satisfaction
• Partner with cross-functional teams and key stakeholders to support successful project execution, resolve issues, and achieve departmental and organizational objectives

Qualifications
Education/Certifications

• Associate's degree or equivalent experience in banking
• 4 years of banking experience preferred
• 1 year of supervisory experience preferred
• Accredited ACH Professional (AAP) certification required

Skills/Knowledge

• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus
• Strong verbal and written communication skills, with a demonstrated ability to interact confidently and professionally with colleagues, management, customers, and other stakeholders
• Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail
• Proven organizational, project management, analytical, research, and problem-solving skills
• Extensive knowledge of banking rules and regulations, with an emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E
• Ability to work independently and as a collaborative team member with a high degree of initiative and follow-through

 
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