Service and Damage Coordinator

Job Description

Job Description

Title: Service and Damage Coordinator 

Location: Auburn, MA

Compensation: $30 -$32/Hr. + Full benefits Package (day one)

 
The Service and Damage Coordinator plays a critical role within Flexcar’s site management team, overseeing the sale of vehicles, managing body damage claims, coordinating repairs with on-site and external repair partners and ensuring our team of on-site mechanics are working efficiently. You will work alongside other Flexcar managers to ensure the optimal condition of our fleet and facilitate the removal of aging cars. You will work closely with the Service Manager to ensure our team of technicians is working through our unavailable cars to ensure minimum dwell time. 

What You’ll Do:

• Lead and manage relationships with external vendors, ensuring efficient service delivery. 

• Oversee body damage assessments and claims writing to ensure accurate reporting and timely repairs. 

• Own KPIs for Technicians and Body Repair Specialists, driving performance and accountability. 

• Coordinate bulk vehicle transportation for fleet optimization, in conjunction with the fleet team. 

• Collaborate with EH&S to ensure compliance with safety procedures and best practices. 

• Oversee on-site and off-site body damage repairs, ensuring quality and efficiency. 

• Work closely with Flexcar Fleet Management to meet fleet utilization goals. 

• Partner with the Loss Prevention team to ensure proper asset protection and minimize risk. 

• Manage and authorize area expenditures with direct P&L responsibility for damage repair budget 

What You’ll Love About this Role:

• Being a core member of the Team– our customer safety, satisfaction, and company reputation depend on you! 

• Being part of an automotive company that recognizes talent – The opportunity to learn new skills, contribute to the evolution of the company, and deliver a high-quality experience to our members.

• We are growing quickly – which means your career can grow quickly with us too!

What Drives Success for this Role:

• Tech Savviness - Experience working tech-driven operation, monitoring tickets, and assigning tasks through a proprietary operational tool set.

• Demonstrated history of being a quick learner and a passionate worker 

• Operating as a team player in a fast-paced environment

• Flexibility to workdays, evenings, weekends and/or holidays

• Willingness to work outdoors (weather and other conditions vary)

• Ability to carry tools and marketing materials (up to 50 lbs.)

• Valid Driver’s License and an acceptable driving record (per company standards)

What Tops Off the Tank:        

• Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 40 hours of Sick time. 

• Save for Your Future! 401(k) with company match from day one of hire   

• Benefits: Excellent, low-cost healthcare coverage including: medical, dental, vision, eligibility day one. Wellness Programs, Flexible Spending Accounts, Health Savings Account, Life and Disability Insurance 

• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee 

• Weekly Pay and Employee Referral Bonus 

• Uniforms 

• and other amazing perks! 

Who are we?  

Flexcar empowers all walks of life the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a 110 Billion dollar industry by providing customers with an alternative to car-sharing, leases, ownership, and car rentals.  

Flexcar is rapidly growing, and we want you to be a Flexter. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground-up. This truly is an amazing opportunity to not only contribute your talents as a team-member, but also to help build the future Flexcar.  

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.  

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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