Customer Service Representative
Aptino Inc
???? Hiring: Customer Service Representative
???? Irving, TX 75063
???? Contract: 6 Months
???? Hybrid Opportunity | Training Onsite | Monthly Office Rotation Required
? Work Schedule:
Monday Friday | Flexible shifts between 08:00 AM 07:00 PM
We are seeking a motivated and customer-focused professional to support patient communication, prescription coordination, and shipment scheduling in a fast-paced healthcare support environment.
???? Responsibilities:
Manage inbound customer and patient calls while providing accurate and timely assistance
Coordinate initial and refill medication shipments by collecting and verifying required information
Schedule deliveries accurately and ensure customer profiles are updated properly
Maintain complete and organized patient records within internal systems
Assist with prescription refill processing, documentation updates, and insurance/claim-related activities
Work closely with healthcare teams to communicate important patient updates and clinical information
Ensure all activities are handled in compliance with HIPAA and company guidelines
Prepare and maintain required paperwork, reports, and supporting documentation
Support the overall patient care workflow by helping prioritize and track documentation progress
Deliver excellent customer service with a proactive and professional attitude
? Preferred Skills:
Strong communication and phone-handling skills
Experience in customer service, healthcare support, or call center environments
Detail-oriented with strong organizational and multitasking abilities
Comfortable working with internal systems, documentation, and patient-related information
Vacancy posted 1 day ago
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