Customer Service Representative

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted innovative and tailored solutions that support some of the worlds most in demand and fastest-growing industries.

With a commitment to legendary customer service operational excellence and global sustainability Greif packages lifes essentials - and creates lasting value for its colleagues customers and other stakeholders.

Learn more about the companys Customized Polymer Sustainable Fiber Durable Metal and Integrated Solutions at and follow Greif on Instagram and LinkedIn.

OUR VISION:

To Be the Advantage That Helps Our Customers Win.

OUR PURPOSE:

Creating packaging solutions for lifes essentials.

Job Requisition #:

035604 Customer Service Representative (Open)

Job Description:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organizations service standards. Works with little guidance and oversight. First level escalation of predominantly routine customer problems and needs but may require deviation from standard screens scripts and procedures. Typically possesses a high school diploma and 2-4 years of experience.

Key Responsibilities - Onsite Monday through Friday

• Interacts with customers via telephone email or online chat to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
• Communicates pricing shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files including data entry.
• Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinators knowledge forwards to the assigned specialist or other appropriate colleagues.
• Performs other duties as assigned.
  

Education and Experience

• Typically possesses a high school diploma and 2-4 years of experience.

Knowledge and Skills

• Demonstrated skills in verbal and written communications.
• Solid knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Good knowledge of basic office equipment (i.e. copiers fax machines calculators etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

#LI-TS1

At Greif we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive be engaged and reach your full potential.

Compensation Range:

The pay range for this position is $24.18 - $41.20 annually. Typically a competitive wage for new hires will fall between25.00 to30.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge skills experience and geographic location. The position may also be eligible for a short-term incentive.

Benefits Statement:

Greif offers a comprehensive benefits package including competitive core benefits paid time off and a range of local benefits for eligible colleagues.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms all legitimate opportunities can be verified on our official Careers page at . All communication from Greif regarding job opportunities will also come from an @ email address. If you have concerns about the legitimacy of a job posting receive an unsolicited job offer or suspect fraudulent activity please contact us for verification via this link Contact Us - Greif .

EEO Statement:

For more information read Greifs Equal Opportunity Policy.

Required Experience:

Unclear Seniority