Assistant Facilities Manager

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At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 103,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.

Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.

Assistant Facilities Manager – Omnicom Account

Location: Austin, TX

About the Role

As the Assistant Facilities Manager for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery across a site. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, ensuring business continuity, operational excellence, financial performance, and leading the operating model on site.

This leadership role is accountable for building and developing high-performing FM teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites. The role also includes promoting diversity and inclusion, supporting ESG objectives, and driving a proactive health and safety culture.

The Client Environment

Omnicom Group Inc. is an American global media, marketing, and corporate communications holding company, headquartered in New York City. Omnicom's branded networks and specialty firms provide services in four disciplines: advertising, customer relationship management, public relations, and specialty services.

As their trusted real estate services partner, we provide comprehensive management solutions that enable their focus on core business activities while ensuring their real estate assets operate at optimal performance.

Key Responsibilities

Strategic Operational Leadership

· Execute comprehensive work order management using advanced CAFM systems, ensuring completion rates within SLA parameters

· Provide expert customer service to C-suite executives and senior stakeholders, maintaining JLL's reputation for excellence

· Assist in emergency response coordination and business continuity planning

· Maintain detailed compliance documentation and regulatory reporting for audit readiness

Portfolio Excellence Leadership

• Support strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo
• Support P&L management, for profitability and growth targets

HSSE & Quality Management

• Support execution of assessments and hands-on HSSE activities
• Comply with the JLL global standards and procedures once they have been informed of the requirements
• Cooperate with your manager in HSSE matters, including the assessment of risks and any control measures identified.
• Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.
• Report accidents, incidents, near misses, faults, and deficiencies to your manager.
• Seek advice if in doubt about the adequacy of any HSSE arrangements.
• Complete HSSE training as directed.

Performance & Systems Management

• Support digital transformation initiatives including IoT implementation and smart building technologies
• Support reliability initiatives to improve critical systems performance and reduce operational risks

Financial Management & Governance

• Maintain, review and oversee vendor relationships & performance
• Work with the suppliers to leverage relationships to ensure the client’s FM spend related Accounts Payable KPIs (Open POs, GRNV and UMLV) are maintained by chasing invoices or supplier statements where necessary
• Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services
• Work with the Procurement Team on the Regional vendor rationalisation programme
• Identify, implement and record all operational cost savings initiatives to ensure meeting the client’s glidepath savings KPIs
• Work with utility suppliers to monitor and understand consumption patterns and identify and cost saving opportunities

Sustainability & Communications

• Execute daily sustainability practices including energy management, waste reduction, and water conservation programs at the facility level
• Monitor and optimize building systems performance through BMS analysis, identifying opportunities to reduce consumption while maintaining comfort standards
• Coordinate recycling and waste management programs, working with vendors to maximize diversion rates and minimize disposal costs
• Implement green cleaning protocols and sustainable maintenance practices, ensuring use of environmentally preferred products
• Manage on-site sustainability projects such as LED lighting retrofits, occupancy sensor installations, and landscaping improvements
• Conduct regular sustainability inspections and maintain documentation for certification renewals and compliance reporting

People & Team Leadership

• Foster a culture of collaboration, innovation, and continuous improvement
• Support appropriate staffing models and resource allocation across all functions and regions

Client Relationship Management

• Support strong strategic partnerships with client stakeholders at all levels
• Proactively identify emerging client needs and support identifying solutions
• Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution

Suppliers

• Support vendor relationships & performance
• Proven ability to influence without authority
• Identify, implement and record all operational cost savings initiatives

Qualifications & Experience

Professional Background

• Progressive experience in corporate real estate services management, with demonstrable expertise in Facilities Management
• Proven track record of successfully managing complex, multi-regional service delivery operations
• Solid financial acumen with experience in budgets and cost optimization programs

Leadership & Management

• Facilities management experience

Educational Background

• Business Administration, Engineering, Operations Management or related field

Technical Mastery:

• Knowledge of building automation systems, energy management, and sustainability frameworks
• Experience with major corporate relocations, renovations, and change management initiatives

This role represents an exceptional opportunity for an accomplished leader seeking to make a significant impact within a specialized and growing sector. The ideal candidate will combine strategic vision with practical operational expertise, possess outstanding leadership qualities, and demonstrate a passion for service excellence in complex environments.

Our Commitment to Sustainability and Innovation

At JLL, we're committed to building a better tomorrow. As an Assistant Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.

Growth and Development

As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.

What We Offer

• Opportunity to lead a flagship account with significant strategic importance to our organization
• Exposure to cutting-edge operational practices and technologies across international markets
• Collaborative, innovative work environment with access to industry-leading resources and expertise
• Comprehensive professional development program and clear advancement pathways
• Competitive compensation package including performance-based incentives
• Global mobility opportunities within a growing international organization

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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