Care Coordinator

Job Description

Job Description

Salary: $50,000 - $65,000 DOE

Summary:

The Care Coordinator holds a vital position at The Annex, serving as the primary liaison between clients, their families, and external professionals involved in their comprehensive care coordination. This role is responsible for guiding clients through their entire treatment journey, providing consistent support, coordinating care initiatives, and advocating for client needs as appropriate. The Care Coordinator ensures continuity of care by diligently managing discharge planning and connecting clients with essential resources upon program completion. This position is instrumental in facilitating clients long-term recovery by establishing linkages with outpatient providers, supportive services, and community resources tailored to individual requirements. The Care Coordinator must possess the necessary experience, education, and capability to deliver clinical interventions and de-escalation strategies when required. This role reports directly to the Operations Director and indirectly to the Clinical Director.

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities but collaborates with clinical teams and external service providers to support client needs.

Detailed Responsibilities:

• Complete initial case management assessment for all clients within one week of admission.
• Create individualized discharge/aftercare plans.
• Facilitate referrals and linkages to community services.
• Maintain accurate documentation of case management activities including weekly case management sessions.
• Maintain timely, professional, and confidential communication with referents, outside treatment providers, and other involved professionals to support continuity of care and collaborative treatment planning.
• Engage loved ones and family members in accordance with The Annexs communication protocols to promote support, transparency, and clinical alignment, when appropriate and with proper consent.
• Advocate for client access to services.
• Collaborate with multidisciplinary teams.
• Provide clinical interventions if/when necessary.
• Monitor client progress post-discharge.

Required Knowledge, Skills, and Abilities:

• Knowledge of community resources and aftercare planning.
• Strong advocacy and client engagement skills.
• Understanding of mental health and substance use disorders.
• Crisis intervention and de-escalation techniques. Documentation accuracy and EMR proficiency.
• Problem-solving and crisis management skills.
• Organizational and time-management proficiency.

Education/Experience:

• Bachelors degree preferred.
• 2+ years of case management experience preferred.
• Valid Texas Drivers License required.
• Specific certifications related to mental health or substance use counseling (e.g., LCDC in Texas) are a plus.
• Experience working in a residential treatment center, behavioral health facility, or similar setting preferred.
• Familiarity with local community resources in the Austin area is beneficial.
• Proficiency in relevant software and EMR systems (specify systems if applicable).