Experience & Events Manager

Celebrate Life, the Southworth Way

The Company: Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease . Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits : We are proud of our "family company" roots and understand everyone has a unique set of needs: we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us! The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us! At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

The Opportunity : As an Experience & Events Manager, you will play a pivotal role in overseeing activations and adhering to standard procedures for events, activities, and holidays. You will plan and coordinate Member and Member-referred catering events, manage non-member private in-house events, and assist the Director of Clubhouse Operations in creating exceptional member experiences. This role requires knowledge of events, food, wine, and beer, along with strong organizational and communication skills. As a hands-on manager, you will engage with members and guests while leading the service team. The Experience & Events Manager is responsible for overseeing the Banquet Captain, ensuring they execute their duties effectively and maintain the highest standards of service during events. This includes providing guidance, monitoring performance, and coordinating with other departments to ensure seamless event operations.

Qualification Standards:

• Excellent customer service skills (to property owners, members, and guests).
• Must be of good character, trustworthy, reliable, and dependable, with a valid driver's license and a good driving history.
• Ability to pass a criminal background check.
• At least two years of experience in event planning, entertainment, recreation, or an experience setting preferred.
• Experience in party planning and executing social and recreational programs.
• Must have excellent verbal and written communication skills in English.
• Experience in guest communications and social media.
• Basic knowledge of various activities, with the ability to collaborate and give instructions to others as needed.
• Three to five years of related sales and F&B experience, or an equivalent combination of education and experience in an upscale or high-end environment, such as a country club.
• High energy, outgoing personality, team and goal-oriented, with proven leadership, communication, and negotiation skills; experience with Jonas or similar software, and proficiency in Microsoft programs preferred.

Duties & Functions:

• Execute Member Events & Experiences according to the SOP and manage the SOP (Experience Essential) library for club-specific activations.
• Track experiences and provide post-experience reporting.
• Attend execution calls on behalf of the club and relay information to department heads.
• Provide detailed information to department managers/staff for event planning and assist in setup and final details based on banquet event orders.
• Manage the scheduling of banquet and catering employees for special event functions.
• Post and bill clients and members for events promptly and create Profit & Loss statements for each event, including staffing levels and payroll.
• Maintain an ongoing inventory of departmental supplies and equipment and manage programming & Club Calendars.
• Lead all Camp activations-recruit, hire, train counselors, and execute activities; responsible for celebrations and executing positive surprises with Member Concierge.
• Assist with event and experience marketing and selling private functions by meeting with clients to determine and exceed their needs through detailed communication.
• Network inside and outside the Club to obtain leads, build relationships, and provide accurate forecasting of private event sales using budget, HubSpot, and pace reports.
• Attend required Food and Beverage Meetings, Department Head Meetings, and coordinate member events with relevant directors to create memorable experiences.
• Ensure proper setup and cleanliness of event spaces, enforce uniform standards, manage event closure responsibilities, and inspect facilities for compliance with health laws and internal regulations.

Join our dynamic team and play a pivotal role in creating unforgettable experiences for our discerning members and guests. If you thrive in a fast-paced environment, excel at event planning and management, and have a passion for delivering exceptional service, we want to speak with you about this position to help contribute to our legacy of excellence.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.