e-Commerce Associate

E-Commerce Operations Specialist

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly expanding organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal!

As part of our rapidly expanding E-Commerce operations, you'll play a vital role in connecting unique donations to online shoppers nationwide. We offer a supportive work environment focused on skill development, continuous learning, and long-term career growth within Goodwill's mission-driven community. Depending on daily production needs and candidate strengths, responsibilities will focus on inventory intake and product evaluation, order picking and shipping, or a combination of both tracks.

Responsibilities

• Receive, unload, sort, label, and scan incoming merchandise and donations.
• Inspect items to assess condition, quality, and overall sale readiness.
• Research items to determine specifications, market value, and accurate titles; operate testing tools as needed (e.g., jewelry or specialty equipment).
• Utilize internal systems (e.g., NOS) to complete product check-in and quality processing.
• Photograph merchandise and draft clear, accurate product descriptions.
• List media (e.g., books, DVDs) and general merchandise for online sale in alignment with company standards.
• Maintain organized inventory and rotation schedules, purging outdated stock as required.
• Use handheld scanners (e.g., Zebra) to navigate inventory and pick merchandise for online orders.
• Pack orders and prepare outgoing shipments using specialized equipment (e.g., box makers) and shipping software.
• Generate shipping labels and documentation for carrier pickup (FedEx, USPS, OSM, etc.).
• Sort outbound shipments and support daily carrier pickup schedules.
• Meet or exceed established daily processing, listing, and shipping targets.
• Maintain accurate production logs, processing records, and inventory data.
• Respond to customer pickup inquiries and escalate complex issues appropriately.
• Safely load/unload delivery trucks and assist with general material handling.
• Adhere to all safety guidelines and product flow protocols, maintaining a clean and safe workstation.

Qualifications

• High school diploma or general education degree (GED) required.
• 1 year of experience in retail, warehouse, production, or a related environment preferred.
• Experience handling merchandise, sorting, or working with inventory is a plus.
• Basic computer skills and ability to learn inventory and listing systems.
• Ability to follow processes, meet production goals, and maintain accuracy.
• Strong attention to detail, organization, and willingness to learn.
• Organized and detail oriented.
• Background and Drug Screen required.

Why You'll Love It Here

• Opportunity to grow within Goodwill's retail leadership pathway.
• Supportive, mission-driven culture focused on developing people and strengthening communities.
• Work in a dynamic environment where teamwork, service, and purpose come together.

What's in it for you

• Full-time position
• Hourly Rate: $18.47
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
• Full-time positions are eligible for: Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement

Join our mission to transform lives through the power of work while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities.