Programs Associate

Nevus Outreach is seeking a highly organized, community-minded Programs Associate to support our evolving membership ecosystem and help deliver high-impact programming for families in the United States and around the world. This role blends data/membership management with the development and implementation of support resources and programs. The ideal candidate is detail-oriented, people-focused, and excited to build meaningful, supportive experiences for the CMN community. What You’ll Gain: A collaborative role in shaping community-facing programming for a global rare disease nonprofit Experience designing and coordinating support offerings Hands‑on exposure to CRM systems, member workflows, and data-informed decision-making The opportunity to strengthen community belonging and engagement A flexible, remote position where your work directly impacts families navigating CMN Responsibilities: In this role, you will: Program Development & Coordination (Primary Focus ~60%) In partnership with staff, you will help brainstorm, plan, deliver, and manage member‑facing programs, including: Facilitate Community Focus Groups Coordinate logistics, scheduling, and follow‑up for focus groups Capture feedback into actionable insights for steering programming, based on objectives provided by the Director of Membership & Metrics Resource Development & Maintenance Update, organize, and support the creation of resources, guides, and materials in the member portal Assist in producing educational and support resources for CMN Support Groups & Community Circles Plan virtual support groups, peer‑led circles, and/or topic‑specific educational sessions Handle scheduling, reminders, Zoom logistics, follow‑ups, and simple reporting Support early development of a “First 90 Days” series for new members Conference‑Adjacent Programming Support Assist with pre‑conference communications and program preparation for the 2026 Nevus Outreach Conference & Reunion Membership Support (Secondary Focus ~40%) This role will also ensure that core systems remain accurate, functional, and well‑organized. Support management of membership onboarding, renewals, and communications Support staff in maintaining accurate records in our CRM with an emphasis on data cleanliness and consistency Pull simple reports for programming, communications, and community insights Assist with segmentation for email campaigns and program outreach Respond to member questions and provide warm, accurate, timely support Qualifications: Strong organizational skills with excellent attention to detail Experience in program coordination, community support roles, education, or nonprofit settings Strong written and verbal communication skills Ability to work independently, take initiative, and communicate proactively Warm, friendly demeanor when interacting with families Ability to manage multiple small tasks and deadlines across a week Bonus (not required): Experience with rare disease communities, membership programs, support groups, curriculum/resource development, or virtual event facilitation. Time Commitment & Compensation: This independent contractor role is compensated at $18.00/hour with an anticipated 8–12 hours of work per week . Remote‑first, with some availability during Eastern/Central U.S. business hours Start Date: Early January 2026 Required attendance to support the Nevus Outreach Conference July 25–28, 2026 Initial evaluation period of 90 days, with possible continuation through 2026 #J-18808-Ljbffr