Server, Summit House - Summer 26

Server Position at Crystal Mountain

Work and play in the mountains! Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

Just like the trees, we are growing! Apply today to grow your mountain roots with us—whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

Big Peaks, Bigger Perks

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Server

Business Unit: Summit House

Position Reports to: Restaurant Manager / Supervisor

Positions Reporting to this Position: None

Location: Crystal Mountain, Washington

Pay: $ 17.13 + Tips

Resort Overview, Culture and Vision

Crystal Mountain is the Pacific Northwest's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands.

A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

Job Summary

Essential Duties

• Set up for daily service including dishware, glassware, silverware, linens and other amenities according to daily procedures and Restaurant General Manager's direction.
• Serve food & alcohol within the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.
• Provide attentive, courteous, and professional service in accordance with company hospitality standards
• Greet guests promptly, introduce self, and establish rapport to create a welcoming dining experience
• Recommend appetizers, beverages, desserts, specials, and add-ons in a guest-focused manner
• Maintain consistent table presence through appropriate check-backs and pacing of courses
• Accurately enter guest orders into POS systems, including all modifications, dietary restrictions, and timing requests
• Maintain thorough knowledge of menu items, ingredients, preparation methods, allergens, and potential modifications
• Demonstrate and communicate food and beverage menu knowledge including ingredients, modifications, allergens for standard and special items to provide informed suggestions to enhance guest satisfaction
• Answer guest questions accurately or seek clarification from kitchen or management when needed
• Ensure tables are clean, properly set, and maintained throughout service
• Monitor guest satisfaction indicators such as pacing, refills, and course completion
• Deliver correct items to correct guests using proper service etiquette
• Verify condiments, accompaniments, and modifications are provided as requested
• Maintain accuracy in bill presentation and payment processing
• Handle payment transactions accurately and in compliance with company procedures
• Communicate clearly with kitchen staff, expo, hosts, and support team to ensure smooth service flow
• Assist with side work, opening/closing duties, and service preparation tasks
• Maintain punctual attendance, uniform standards, and workplace professionalism
• Develop and maintain an organizational culture, values and reputation with staff, and guests.
• Ensure a positive, harmonious, compliant, and cooperative work environment.
• Act as a representative of Crystal Mountain with guests & community members.
• Abide by all Crystal Mountain employment guidelines.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

Knowledge, Skill and Ability Requirements

• Must hold a valid M.A.S.T. Class 12 or 13 Permit (Washington state serving license)
• Must hold a valid Washington Food Worker Card (Health & Food Safety)
• Minimum 2 years professional experience in Food and Beverage
• Basic knowledge of P.O.S. systems.

Physical Demands and Working Conditions

• This position is required to work evenings, weekends and holidays while in operation.
• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
• Able to manipulate a full-size keg of beer (~160 pounds)
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer