Leasing Specialist

Job Description

Job Description

Role Purpose

The Leasing Specialist faithfully stewards the leasing and occupancy process across Banneker Management's multifamily housing portfolio. This role is responsible for attracting qualified residents, protecting the integrity of the leasing process, ensuring regulatory compliance, maintaining accurate documentation, and delivering an exceptional resident experience.

The Leasing Specialist contributes to the long-term success of every community by balancing operational excellence, regulatory compliance, customer service, and responsible stewardship.

Stewardship Statement

As a member of Banneker Management, the Leasing Specialist serves as a steward of the communities, residents, relationships, records, and responsibilities entrusted to the company.

Every action should reflect integrity, professionalism, accountability, stewardship of the trust placed in Banneker, respect for others, and faithful service to residents, colleagues, owners, investors, and the communities we serve.

Stewardship Responsibilities

Leasing & Marketing

• Manage the complete leasing lifecycle from inquiry through move-in, renewal, and recertification.
• Conduct professional property tours and clearly communicate community features, eligibility requirements, rents, and application procedures.
• Maintain strong prospect follow-up and leasing pipelines.
• Maintain 90%+ economic occupancy across the portfolio.
• Build relationships with housing agencies, nonprofit organizations, employers, voucher programs, and other referral partners.
• Manage waiting lists in accordance with company policy, Fair Housing requirements, and applicable affordable housing regulations.

Applicant Processing & Compliance

• Process applications in accordance with company screening criteria and all applicable LIHTC, Fair Housing, and affordable housing requirements.
• Verify income, assets, employment, household composition, student status, and eligibility.
• Prepare accurate Tenant Income Certifications and related documentation.
• Maintain complete, organized, accurate, and audit-ready applicant and resident files.
• Coordinate with compliance consultants and management throughout the approval process.
• Maintain current knowledge of affordable housing regulations and program requirements.

Lease Administration

• Prepare leases, addenda, disclosures, certifications, and move-in documentation accurately and on schedule.
• Coordinate move-ins with property management and maintenance teams.
• Conduct resident move-in orientations.
• Process renewals, transfers, annual recertifications, and lease modifications.
• Maintain accurate resident information within the property management system.

Resident Experience

• Serve as a professional and responsive point of contact throughout the leasing process.
• Communicate clearly, respectfully, and consistently with applicants and residents.
• Support resident retention through exceptional service and timely communication.
• Treat every applicant, resident, family member, and community partner with dignity, fairness, professionalism, consistency, and respect.

Operational Stewardship

• Maintain complete, accurate, and well-organized leasing records.
• Preserve documentation that supports institutional knowledge and operational continuity.
• Prepare leasing and occupancy reports.
• Participate in audits, compliance reviews, inspections, and lease-up initiatives.
• Collaborate with property management, maintenance, and corporate leadership to support operational excellence.

Qualifications

Required

• Minimum three years of multifamily leasing or property management experience.
• Experience with LIHTC, affordable housing, or mixed-income communities.
• Working knowledge of IRS Section 42 requirements.
• Experience managing documentation-intensive leasing processes.
• Strong organizational, interpersonal, customer service, written communication, and verbal communication skills.
• Experience with AppFolio, Yardi, MRI, RealPage, or similar software.
• Ability to travel among company properties.

Preferred

• Experience with Housing Choice Voucher programs.
• Experience supporting lease-ups within newly constructed buildings.
• Familiarity with Washington, DC affordable housing programs.

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Stewardship Competencies

The successful Leasing Specialist demonstrates:

• Integrity and professionalism
• Accountability and ownership
• Service-oriented leadership
• Effective communication
• Relationship building
• Sound judgment
• Stewardship of accuracy and documentation
• Strong organizational discipline
• Continuous learning
• Disciplined execution

Performance Measures

Operational Performance

Performance will also be evaluated by the consistent demonstration of Banneker's stewardship expectations, including:

• Occupancy and leasing velocity.
• Conversion rates.
• Application processing time.
• File accuracy.
• Audit and compliance results.
• Resident retention.
• Accuracy of leasing records and reports.

Stewardship Performance

Performance will also be evaluated based upon:

• Integrity and ethical conduct.
• Adherence to Fair Housing and regulatory requirements.
• Resident experience and professionalism.
• Collaboration and teamwork.
• Preservation of accurate institutional records.
• Commitment to continuous improvement.
• Consistent demonstration of the First Principles of the Banneker Operating System (BOS).

Compensation & Benefits

Banneker Management is committed to attracting, developing, and retaining exceptional professionals who share our commitment to stewardship, operational excellence, and service.

The starting base salary for this position is $80,000 annually, commensurate with qualifications, experience, and demonstrated capabilities.

Eligible employees are offered a comprehensive benefits program designed to support their health, financial well-being, and professional development. Benefits currently include:

• Competitive health, dental, and vision insurance.
• Paid vacation, sick leave, company holidays, and other approved leave benefits.
• 401(k) retirement plan with company matching contributions, subject to plan provisions.
• Professional development, continuing education, and industry certification support.
• Eligibility for an annual performance-based incentive or bonus, based on individual performance, company performance, and business results.

Banneker Management is committed to providing employees with opportunities for continuous learning, professional growth, and career advancement. Compensation decisions consider demonstrated performance, stewardship, accountability, professional growth, market competitiveness, internal equity, and the evolving needs of the organization.

Employment with Banneker Management is at will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without notice and with or without cause, except as otherwise provided by applicable law. Nothing contained in this Role Description or any related document constitutes or should be interpreted as an employment contract or guarantee of continued employment.