IT Business Analyst

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Requirements

• 5 or more years of experience as an IT Business/Systems Analyst supporting vendor-delivered technology projects.

• Proficiency in translating business needs into BRDs, user stories, use cases, and acceptance criteria.

• Experience coordinating UAT planning, test scripts, feedback loops, and defect tracking to closure.

• Experience serving as liaison between business stakeholders, vendors, and IT teams to confirm scope and dependencies.

• Experience developing communication and training plans, including job aids and train-the-trainer materials.

• Excellent written and verbal communication skills, with strong stakeholder facilitation across vendor and internal teams.

Responsibilities

• Facilitate discovery sessions and workshops as the primary Business Analyst on vendor-led projects.

• Convert business needs into clear, testable requirements, including BRDs, user stories, and acceptance criteria.

• Partner with vendor project managers and solution architects to confirm scope, assumptions, and change requests.

• Develop communication and training plans, including release messaging, job aids, and train-the-trainer sessions.

• Coordinate UAT scripts, feedback loops, and defect tracking through resolution.

• Support production issue triage, reproducing defects and documenting bug reports with steps, logs, and impact.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.