Team Lead, Operations - LBJ FWY

Team Lead, Operations - LBJ FWYLancasterNearest Major Market: Dallas Nearest Secondary Market: Fort WorthAt DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.POSITION SUMMARYThe Team Lead has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily. Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.SHIFTS: A2 - M-F (2pm-11pm) A3 - Sun-Thurs (10pESSENTIAL DUTIES AND RESPONSIBILITIESTraining ResponsibilitiesWill mentor and train new and existing associates in specific distribution activities to help achieve established customer demandsWill train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality controlWill assist in forklift operation and certification for new and existing associatesShipping/Receiving ResponsibilitiesOversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivityVerify required inbound/outbound paperwork with drivers, ensuring that all products are properly countedEfficiently and accurately load orders according to the appropriate doors and trailersAll shipping/receiving/picking functions will be processed as defined by the Standard Operating ProceduresResearch discrepancies that may occur in the shipping and receiving processCustomer ServiceResponsible for always conducting yourself in a professional manner in appearance and communicationsMay communicate with customers telephonically, electronically, or in personPrepare required activity reports accurately and efficiently for site managementQuality Control ResponsibilitiesThe quality control functions include but are not limited to using the appropriate documentation to ensure all product and/or orders are received or shipped correctly, and accurately pickedWill verify products and/or orders meet quality standards, including reporting any damages or discrepanciesWill stack, package, shrink wrap, and label product(s)All quality control functions will be processed as defined by the Standard Operating ProceduresReports inconsistencies and/or problems to the Operations Supervisor or Operations ManagerParticipates in quality meetingsSafety, Housekeeping, and ComplianceKnowledgeable and complies with relevant ISO standards that impact this position, department, and companyResponsible for executing all safety protocolsWill accomplish all job tasks in a manner that promotes safetyResponsible for cleanliness of warehouseMaintain a clean, neat, orderly work area, and assist in security of the warehouseWill comply with all Standard Operating Procedures, corporate and site-specific policies, safety rules, and OSHA/ MSDS StandardsParticipates in safety meetingsLabor ManagementDirect the operations of the warehouse work team to achieve prescribed objectivesAssist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hoursAssist Supervisor in maintaining the level of employees consistent with a productive workforceParticipate in establishing work schedulesEnsure that the schedules are correctly implemented and that jobs are assigned effectively and completed properlyAssist the Operations Supervisor in ensuring that all associates handle products according to all prescribed quality procedures and guidelinesResponsibility and AuthorityParticipates in department meetingsInitiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system; to identify and record any problems relating to the product, process, and quality system; to initiate, recommend, or provide solutions through designated channelsAll non-conformities are to be immediately brought to the attention of the Quality DepartmentEquipment OperationIn performing assigned duties, the equipment used can include but is not limited to: sit-down, stand-up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jackAssociates are responsible for the upkeep of equipment and reporting of equipment problemsOn a daily basis, associates will inspect and perform minor maintenance on the forklift or other equipmentAssociates will operate all equipment in a safe and efficient manner following prescribed work methodsAssociates must maintain an active forklift certificationMaintenancePerform or assist in building, grounds, and equipment maintenance as assignedOTHER DUTIESOperations Team Lead may perform other clerical and administrative tasks as guided by site management to include, but not limited to answering telephones, scheduling, appointments, greeting visitors, filing and record keepingWilling to work evenings and weekends as neededWork overtime as dictated by business whether mandatory or voluntaryPerforms other duties as assignedMINIMUM REQUIRED QUALIFICATIONSEducation and/or ExperienceMust have a high school diploma or general education degree (GED)1 year experience working in a logistics/distribution/relevant environmentAble to operate MHEMust be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderateCertificates, Licenses, Registrations or Professional DesignationsSatisfactory completion of a forklift training programSKILLS, KNOWLEDGE, AND ABILITIESComputer SkillsBasic computer skillsRF ScannersWMS functionsLanguage SkillsEnglish (reading, writing, verbal)Mathematical SkillsBasic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client productsOtherStrong attention to detail accuracy and accomplish job task in a timely mannerAbility to perform duties with minimal supervision or guidanceAbility to communicate effectively and respectfully with all levels of the organizationMust be able to effectively adapt to change and thrive in a stimulating, fast-paced work environmentPREFERRED QUALIFICATIONS2-4 years' experience working in a warehouse/logistics/distribution environment2-4 years proven forklift experienceCurrent or prior MHE certificationPHYSICAL DEMANDSOccasionally Hand & Finger manipulation, Sitting, Handling product and/or packaging materialsFrequently BendingConstantly Walking and StandingAbility to Lift/Carry and Push/Pull 21-50 pounds