Customer Service Specialist

Customer Service Representative

Primary role is to provide counter sales at our Retail locations. This includes overall location sales support, phone sales, order taking and assist in the merchandising, pricing and promotional sales. Provides customers with product information and features. Reports to Site Manager and interacts with customers, Matheson sales, management and other operations personnel.

Position Accountabilities Assist customers both in person, over the phone and on the computer, with the processing of orders, collection on accounts and in processing accounts payable. Follow up on leads, and assist in development of industrial, commercial and residential customer sales. Merchandising, stocking, and pricing responsibly and will assist with special sales and promotions. Learn product line and be able to explain product benefits and features to customers. To organize work, problem solve, and multitask in a fast paced environment. Provide excellent customer service in a fast paced environment. Assist outside sales personnel on an ongoing basis. Provide supervisory and team leadership on an occasional basis when site management is absent. Perform other projects and duties as assigned. Must be able to lift up to 50lbs.

Ability to use personal computer (email, word & excel) to input data and process information and to master job specific software (mainframe computer). Ability to work safely and comply with all safety rules and standards. Basic math skills; ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals, including ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Good organizational and communication skills. Competencies Member/customer Dedication Market and Product Knowledge. Teamwork Interpersonal and written communication skills.

High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. - Excellent customer service skills. Ability to establish and manage customer relationships - Ability to work independently.

Monday-Friday day hours, no Holidays or Weekends, paid vacation, personal, sick days, holidays & 401(k).

Health insurance, including life, dental and vision plans available along with optional supplemental insurance policies to choose for employees and their dependents.

Nippon Sanso Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.