Customer Service Specialist

Customer Service Warehouse AssociateReinders, a SiteOne CompanySiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!Position OverviewOur Customer Service Warehouse Associates are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.What You'll Do:Demonstrate exceptional customer service to all Reinders/SiteOne customersCultivate and manage strong relationships with customersAssist customers with their questions and needs, either in person, via the phone or through online orderingDevelop and communicate customer quotesAssist Reinders/SiteOne sales and service teamsPull and prepare inventory orders for customer pick up or deliveryPartner with store leadership to understand and implement new technologies and ways of working to help positively impact business performance.Load and unload orders, assist with merchandising product, managing inventory, and maintain warehouse while maintaining a safe working environmentOperate a forklift to load and unload vehiclesPerform other duties as assignedSkills We Are SeekingMinimum of 1 year experience in a retail or wholesale setting, preferredExcellent customer service and communication skillsGreen industry experience or knowledge of landscape, nursery, or irrigation product a plusReady and willing to learn and adopt new technologies and ways of workingAbility to think quickly and make sound decisionsInventory management experience helpfulMust be able to lift a minimum of 50 poundsMust have valid driver's licenseRequires the ability to pass forklift operator course and drive a forkliftHigh school diploma or equivalent preferredWork EnvironmentWork is performed in both a store setting, warehouse environment, and occasional outdoor work. The noise level is usually moderate. While performing the duties of this job, the employee frequently works near equipment such as pallet jacks, delivery trucks, and lawn/turf equipment.Compensation & BenefitsSiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include:Hourly Competitive Compensation $20-24Medical, Dental and Vision plansPaid Time Off, Paid HolidaysDailyPay available!401k with company matchTuition ReimbursementLucrative Associate Referral ProgramCompany Apparel and Work Boot VouchersOpportunity for AdvancementPaid Training and Business Certifications AvailableFree Counseling Services/Employee Assistance ProgramLife Insurance and Short- and Long-Term Disability InsuranceProduct DiscountsMost Branches never work Sundays!What This Job Description CoversThe information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.Our Commitment to Equal OpportunitySiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.Avoiding Recruiting ScamsYour safety matters to us. To make sure you're interacting with a real SiteOne hiring team member, here's how to protect yourself from recruiting scams:We will never ask for payment, sensitive personal information, ID documents over email, messaging apps, or text.All open positions will be posted on our official careers page: careers.siteone.comAny email you receive will be sent from a @siteone.com email address.If you receive outreach that seems unusual, please contact View email address on click.appcast.io to confirm.Compensation TransparencyStarting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.